Team Lead, Customer Success
Reliance HMO
Lagos
19d ago
source : myJobmag
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  • Reliance HMO is a technology driven health insurance company that has integrated technology into every sphere of health-

    care management. The company started in 2017 with a vision of using technology to make insurance accessible and easy to use

    Job Description

    We're currently seeking a Team Lead with the passion and skills to source and close revenue generating partnerships with mid sized to large platforms.

    The ideal candidate will :

    Develop a partnerships strategy and execution playbook Source, close and successfully execute revenue generating partnerships

    Who we're looking for

    The ideal candidate will have the following skills and qualifications :

    Minimum of 3 years post NYSC experience in any of Business Development, Partnerships Development, Sales, Finance, Advisory or Investment Banking, Strong relationships with potential partners across various industries.

    Previous experience executing technology related partnerships would be an added advantage but not required.Strong project management and project execution skillsStellar presentation and negotiation skillsAbility to communicate clearly and concisely in written and spoken form including comfort with using writing and communications technology , chat, teleconferencingAbove average numerical skills and comfort with using ExcelAbility to think strategically and creatively while being able to execute with attention to detailEmpathetic, self directed, self motivated, gritty

    Compensation and Benefits

    In addition to working in an exciting work space while creating an industry defining company, you’ll receive the following benefits :

    Industry competitive salary and pensionUnlimited paid vacation (yep, you read that right)Flexible work hoursHealth insurance (of course)Work related in-

    kind allowances , airtimeGym and spa accessOptical and dental care

    What is the role?

    We’re currently seeking a Team Lead with the passion and skills to drive our passion for fanatical customer service. The ideal candidate will :

    Develop a customer success strategy and execution playbook for both retail and corporate clients, including relationship management for larger corporate clientsLead and train members of the customer success team towards executing goals and metrics

    Who we're looking for

    The ideal candidate will have the following skills and qualifications :

    Minimum of 6 years post NYSC experience in a customer support role with at least 3 years in a supervisory roleExperience in managing call center metrics and operations including agent performance monitoring, customer satisfaction monitoring, call flow monitoring, agent staffing and shift schedulingAdditional experience in relationship management would be an added advantageDeep experience with telephone, email and chat etiquette requiredAbility to develop a curriculum for and execute relevant customer success and product trainingAbility to communicate clearly and concisely in written and spoken form including comfort with using writing and communications technology , chat, teleconferencingAbility to think strategically and creatively while being able to execute with attention to detailEmpathetic, self directed, self motivated, gritty

    Compensation and Benefits

    In addition to working in an exciting work space while creating an industry defining company, you’ll receive the following benefits :

    Industry competitive salary and pensionUnlimited paid vacation (yep, you read that right)Flexible work hoursHealth insurance (of course)Work related in-

  • kind allowances , airtimeGym and spa accessOptical and dental care (adsbygoogle ).push( );
  • What is the Role?

    We’re currently seeking an Actuarial Lead with the passion and skills to develop our in house actuarial, underwriting and pricing models.

    The ideal candidate will : Develop data backed, real world validated actuarial, underwriting and pricing models for company wide health insurance products

    Who We're Looking For

    The ideal candidate will have the following skills and qualifications :

    Minimum of 3 years post NYSC experience in an active actuarial roleExperience with building and validating actuarial models, healthcare experience would be a strong advantage but not requiredProficiency in use of any of Excel, SQL, R or Python, multiple proficiencies would be an added advantageStrong analytical, numeracy and presentation skillsAbility to communicate clearly and concisely in written and spoken form including comfort with using writing and communications technology , chat, teleconferencing,Ability to think strategically and creatively while being able to execute with attention to detailEmpathetic, self directed, self motivated, gritty.

    Compensation and benefits

    In addition to working in an exciting work space while creating an industry defining company, you’ll receive the following benefits :

    Industry competitive salary and pensionAllowances towards successful completed actuarial examinationsUnlimited paid vacation (yep, you read that right)Flexible work hoursHealth insurance (of course)Work related in-

    kind allowances , airtimeGym and spa accessOptical and dental care.

    Experience : Minimum of 2 years post NYSC experience executing mid sized to large business development deals or project management roles preferably in the Energy, Finance, Advisory / Investment Banking, FMCG industries.

    Experience in off grid energy would be an added advantage

    Reporting To : Founder, Chief Operating Officer

    Location : Lagos

    Expected Start Date : Q1 2019

    The company

    The client is an off grid energy subsidiary for a well established engineering and energy servicing conglomerate based in Lagos, Nigeria with top tier clients.

    The role

    We’re currently seeking a Business Analyst with the passion, skills and drive to work closely with the Founder and Chief Operating Officer towards the execution and scaling of an off grid energy business.

    The ideal candidate willDevelop business and financial models relating to the businessPrepare relevant materials for stakeholders including clients, government agencies and regulators

    Who we’re looking for

    The ideal candidate will have the following skills and qualifications

    Minimum of 2 years post NYSC experience executing mid sized to large business development deals or project management roles preferably in the Energy, Finance, Advisory / Investment Banking industries.

    Experience in off grid energy would be an added advantageProficiency in the use of Powerpoint, Word and ExcelStrong presentation, written and oral communication skillsHigh numeracy skillsAbility to think strategically and creatively while being able to execute with attention to detailEntrepreneurial, self directed and self motivatedBenefits and compensationIn addition to working directly at a high level with experienced business leaders in an industry defining company, you’ll receive industry competitive salary and benefits

    Details :

    Experience : Postgraduate medical qualification in Family Medicine or Internal Medicine

    Employment type : Full Time

    Reports to : Chief Executive Officer, Kangpe Inc.

    Location : Lagos

    Expected Start Date : Q1 2019

    The role

    We’re currently seeking a Chief Executive Officer with the passion and skills to launch a network of primary care clinics across Nigeria starting in Lagos.

    The CEO of Reliance Family Clinics will

    Develop the execution and operations playbook for the clinic networkEstablish an organisational structure with clear metrics in concert with the CEO, Kangpe Inc

    Who we’re looking for

    The ideal CEO will have the following skills and qualifications

    Post graduate medical qualification in Family Medicine or Internal Medicine, with significant experience in management of primary carePrevious experience running or setting up a clinical establishment or serviceDeep experience and understanding with deploying modern technology in a clinical setting towards efficiency and cost effectiveness especially software, telemedicine, EMR, etc Ability to communicate clearly and concisely in written and spoken form including comfort with using writing and communications technology , chat, teleconferencingAbove average numerical skills and comfort with using ExcelAbility to think strategically and creatively while being able to execute with attention to detailEmpathetic, self directed, self motivated, gritty

    Benefits and compensation

    In addition to working in an exciting work space while creating an industry defining company, you’ll receive the following benefits

    Industry competitive salary and pension Unlimited paid vacationHealth insurance Work related in-kind allowances , airtime Company vehicle and driverGym and spa accessOptical and dental carePerformance based compensation

    Details :

    Experience : Pharmacy or pharmacy related degree with valid PCN license and at least 4 years post NYSC experience with knowledge of pharmaceutical sales and marketing, procurement, logistics and quality assurance with strong vendor relationships.

    Previous experience in a community pharmacy or a wholesale pharmaceutical company would be useful

    Employment type : Full Time

    Reports to : Chief Executive Officer, Kangpe Inc.

    Location : Lagos

    Expected Start Date : Q1 2019

    The role

    We’re currently seeking a Chief Executive Officer with the passion and skills to launch a pharmacy benefits manager. The CEO of Relarax will

    Develop the execution and operations playbook for the launch and expansion of the pharmacy benefits manager Establish an organisational structure with clear metrics in concert with the CEO, Kangpe Inc

    Who we’re looking for

    The ideal CEO will have the following skills and qualifications

    Qualification in Pharmacy or related fields with valid PCN licensePrevious experience working in a community pharmacy or with a pharmaceutical wholesaler would be usefulMinimum of 4 years experience in the pharmaceutical industry with significant experience in sales, marketing, procurement, logistics and quality assuranceStrong relationships with pharmaceutical vendors especially wholesalers and manufacturersUnderstanding of regulations and guidelines of the pharmaceutical industry in NigeriaPrevious experience running a pharmacy, pharmacy related business or pharmacy benefits manager would be added advantageDeep experience and understanding with deploying modern technology in the pharmaceutical industry Ability to communicate clearly and concisely in written and spoken form including comfort with using writing and communications technology , chat, teleconferencingAbove average numerical skills and comfort with using Excel Ability to think strategically and creatively while been able to execute with attention to detail Empathetic, self directed, self motivated, gritty

    Benefits and compensation

    In addition to working in an exciting work space while creating an industry defining company, you’ll receive the following benefits

    Industry competitive salary and pensionUnlimited paid vacationHealth insuranceWork related in-kind allowances , airtimeCompany vehicle and driverGym and spa accessOptical and dental carePerformance based compensation

    Method of Application

    Applicants should send their CV to :

    Interested and qualified? Go to to apply

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