A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
What will I be doing?
As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel.
Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards :
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
Provide excellent guest service
Daily cleaning of guest rooms and public areas
Conduct daily room status report
Carry out turn-down service
Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
Manages the controls of the Housekeeping department, such as : frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
Control makes monthly Lost and Found and donations
Replaces (a) Laundry Attendant in case of holidays, days off or absences