Provide high-level administrative support by conducting research,preparing statistical reports, handling information requests, and performingclerical functions such as preparing correspondence, receiving visitors,arranging conference calls, and scheduling meetings.
May also train andsupervise lower-level clerical staff.
Manage andmaintain executives' schedules.
Make travelarrangements for executives.
Prepareinvoices, reports, memos, letters, financial statements, and other documents,using word processing, spreadsheet, database, or presentation software.
Coordinateand direct office services, such as records, departmental finances, budgetpreparation, personnel issues, and housekeeping, to aid executives.
Answerphone calls and direct calls to appropriate parties or take messages.
Prepareresponses to correspondence containing routine inquiries.
Open, sort,and distribute incoming correspondence, including faxes and email.
Greetvisitors and determine whether they should be given access to specificindividuals.
Prepareagendas and make arrangements, such as coordinating catering for luncheons, forcommittee, board, and other meetings.
Conductresearch, compile data, and prepare papers for consideration and presentationby executives, committees, and boards of directors.
Performgeneral office duties, such as ordering supplies, maintaining recordsmanagement database systems, and performing basic bookkeeping work.
File andretrieve corporate documents, records, and reports.
Read andanalyze incoming memos, submissions, and reports to determine theirsignificance and plan their distribution.
Provideclerical support to other departments.
Attendmeetings to record minutes.
Interpretadministrative and operating policies and procedures for employees.
Set up andoversee administrative policies and procedures for offices or organizations.
Meet withindividuals, special interest groups, and others on behalf of executives,committees, and boards of directors.
Compile,transcribe, and distribute minutes of meetings.
Superviseand train other clerical staff and arrange for employee training by schedulingtraining or organizing training material.
Reviewoperating practices and procedures to determine whether improvements can bemade in areas such as workflow, reporting procedures, or expenditures.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Service Orientation Actively looking for ways to help people.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Coordination Adjusting actions in relation to others' actions.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Time Management Managing one's own time and the time of others.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation Bringing others together and trying to reconcile differences.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition The ability to identify and understand the speech of another person.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Near Vision The ability to see details at close range (within a few feet of the observer).
Speech Clarity The ability to speak clearly so others can understand you.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.
g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns.
The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.