IT Support Officer
Afriglobal Group
lagos, NG
2d ago
source : Mrjobsnaija

Afriglobal Group's job vacancy, Career and Recruitment

Job title : IT Support Officer jobs in Lagos Job Location : Lagos Deadline : January 18, 2022

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  • Location : Ikeja, Lagos

    Role

  • As an IT Support personnel, your primary role will focus on maintaining and monitoring the computer systems and networks facilities as applicable to the business of your primary domain.
  • Your role entails installing and configuring hardware and software, and solving technical problems as they relate to the delivery of a smooth IT operational environment.
  • In addition, you are expected to be the first line of call by all the operational units in your operating environment for all IT related issues.
  • Responsibilities and Duties

  • Installing and configuring computer hardware, software, systems, network printers and scanners
  • Responding in a timely manner to IT service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing IT equipment as necessary & Testing new technology
  • Training of users on new IT initiatives
  • Maintaining & supporting Active Directory services in your organization as well as configuring users on these services
  • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
  • Provide Level-1 / 2 support and troubleshooting to resolve issues
  • Performing disaster recovery operations and data backups when required.
  • Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
  • Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
  • Replacing faulty network hardware components when required.
  • Maintaining, configuring, and monitoring virus protection software and email applications.
  • Monitoring network performance to determine if adjustments need to be made.
  • Provide level-1 support to users on the company ERP Solution (Microsoft Dynamics 365 BC).
  • Qualification

  • HND / BSc Graduates of Computer Science or a related discipline.
  • Core Operational / Technical Competencies :

  • Must be proficient in managing and maintaining the following equipment :
  • Cisco Router & Switches (all series)
  • Firewall Equipment with deep knowledge in Sophos & Cyberoam
  • Unified ADLR & Mikrotik Access Points etc.
  • Microsoft Certified Professional or Cisco Certified Network Associate (CCNA) is preferred.
  • Proven hands-on system support & repairs.
  • Willingness to solve complicated problems and see projects through to completion.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Solid understanding of the OSI or TCP / IP model
  • Strong interpersonal communication and relationship-building skills.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *IT Support Officer in Lagos
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