Senior Avaya Engineers
itForte Staffing Services Private Ltd
Lagos, Nigeria
1d ago

Responsibilities / Key Result Areas (KRAs) - Configure and coordinate installation and troubleshooting of voice network equipment and circuits and document per company standards and policies.

  • Works directly with Customers to identify voice communications needs and requirements and makes appropriate recommendations to Management if solution does not exist within current environment.
  • Provides rotating On-Call coverage to work hand-in-hand with Avaya’s Operations Services Group to provide prompt repair and other duties under the Managed Services contract.
  • Job Requirements (Qualifications / Certifications / Experience / Skills etc.) - An experience with planning, configuring, and implementing- Call Center, and handling all related programs, and features.

  • An experience with installing and configuring Avaya IP- Phones, IP Soft phones, IP Agents, IP Soft agents, and IP- Trunks, a good experience with configuring and maintain CMS, BCMS, Center vu supervisor, and Intuity Audix.
  • CTI components implementation, E1’s interfaces, connections.- Integration, with other systems such as AIC, AES, ICM.- A good knowledge with LAN, WAN, ATM, SONET, E1 - A good knowledge with computers, servers and operating Systems- Ability to support, and train customer.
  • Min of 8 years’ of Project Management experience managing voice system implementations in a complex enterprise environment.
  • Minimum of 5 years’ experience in Voice and Data engineering (Avaya preferred).- Strong experience working within an integrated voice, data and video system.
  • Strong experience and knowledge of LAN / WAN infrastructures, topologies and protocols.- Experience with or strong knowledge of MS Lync integration with the Avaya platform.
  • Education : A good first degree in Computer Engineering, Computer Science and any other related discipline. Masters Degree and Certification in Engineering related discipline is an advantage Experience : A minimum of 8 years post-graduate experience in a similar position Contract Type : Permanent, Full Time

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