Responsibilities / Key Result Areas (KRAs) - Configure and coordinate installation and troubleshooting of voice network equipment and circuits and document per company standards and policies.
Job Requirements (Qualifications / Certifications / Experience / Skills etc.) - An experience with planning, configuring, and implementing-
Call Center, and handling all related programs, and features.- An experience with installing and configuring Avaya IP- Phones, IP Soft phones, IP Agents, IP Soft agents, and IP-
Trunks, a good experience with configuring and maintain CMS, BCMS, Center vu supervisor, and Intuity Audix. - CTI components implementation, E1’s interfaces, connections.
Ability to support, and train customer.- Min of 8 years’ of Project Management experience managing voice system implementations in a complex enterprise environment.
Education : A good first degree in Computer Engineering, Computer Science and any other related discipline. Masters Degree and Certification in Engineering related discipline is an advantage Experience : A minimum of 8 years post-
graduate experience in a similar position Contract Type : Permanent, Full Time