Responsibilities / Key Result Areas (KRAs) - Configure and coordinate installation and troubleshooting of voice network equipment and circuits and document per company standards and policies.
Works directly with Customers to identify voice communications needs and requirements and makes appropriate recommendations to Management if solution does not exist within current environment.
Provides rotating On-Call coverage to work hand-in-hand with Avaya’s Operations Services Group to provide prompt repair and other duties under the Managed Services contract.
Job Requirements (Qualifications / Certifications / Experience / Skills etc.) - An experience with planning, configuring, and implementing- Call Center, and handling all related programs, and features.
An experience with installing and configuring Avaya IP- Phones, IP Soft phones, IP Agents, IP Soft agents, and IP- Trunks, a good experience with configuring and maintain CMS, BCMS, Center vu supervisor, and Intuity Audix.
CTI components implementation, E1’s interfaces, connections.- Integration, with other systems such as AIC, AES, ICM.- A good knowledge with LAN, WAN, ATM, SONET, E1 - A good knowledge with computers, servers and operating Systems- Ability to support, and train customer.
Min of 8 years’ of Project Management experience managing voice system implementations in a complex enterprise environment.
Minimum of 5 years’ experience in Voice and Data engineering (Avaya preferred).- Strong experience working within an integrated voice, data and video system.
Strong experience and knowledge of LAN / WAN infrastructures, topologies and protocols.- Experience with or strong knowledge of MS Lync integration with the Avaya platform.
Education : A good first degree in Computer Engineering, Computer Science and any other related discipline. Masters Degree and Certification in Engineering related discipline is an advantage Experience : A minimum of 8 years post-graduate experience in a similar position Contract Type : Permanent, Full Time