Community Support Associate

Ojirehprime Financial Services

Lagos, Lagos, NG

3d ago

source : Recooty

Job Responsibilities :

Set and implement social media and communication campaigns to align with marketing strategies

Provide engaging text, image and video content for social media accounts

Respond to comments and customer queries in a timely manner

Monitor and report on feedback and online reviews

Organize and participate in events to build community and boost brand awareness

Coordinate with Marketing, PR and Communications teams to ensure brand consistency

Liaise with Development and Sales departments to stay updated on new products and features

Build relationships with customers, potential customers, industry professionals and journalists

Stay up-to-date with digital technology trends

Manages card request processes

Manages customer complaint and proffers immediate solutions

Coordinates activities of external digital marketing agencies

Keeps the detailed flow of data across all business activities

Maintain e-mail communication with customers to ensure the usage of the card

Maintains communication with the card production crew, banks and third parties

Job Skills :

Proven work experience as a community manager

Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

Excellent verbal communication skills

Excellent writing skills

Hands-on experience with social media management for brands

Ability to interpret website traffic and online customer engagement metrics

Knowledge of online marketing and marketing channels

Attention to detail and ability to multitask