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Community Support Associate
Ojirehprime Financial Services
Lagos, Lagos, NG
5d ago
source : Recooty

Job Responsibilities :

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Provide engaging text, image and video content for social media accounts
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends
  • Manages card request processes
  • Manages customer complaint and proffers immediate solutions
  • Coordinates activities of external digital marketing agencies
  • Keeps the detailed flow of data across all business activities
  • Maintain e-mail communication with customers to ensure the usage of the card
  • Maintains communication with the card production crew, banks and third parties

    • Job Skills :

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands-on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
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