3-2-1 Product Manager (Manager for Mobile VAS Service)
Viamo
Abuja, Nigeria
37d ago

VIAMO is dedicated to helping organizations harness information and communication technologies (ICT) for large scale, high-

impact development projects. With offices in Washington D.C., and across Africa and Asia, we assist our partners to overcome implementation challenges by maximizing the use of ICT to improve efficiencies and productivity.

VIAMO is firmly committed to partnering with innovators and projects that have the capacity to set forth change on both the community and global level.

Through the utilization of ICT, we intend to assist in reaching and engaging with beneficiaries, stakeholders, and project implementers.

We focus on three important areas of Information & Communication Technology for Development.

1. Mobile data collection for organizations in the developing world

2. Free, on-demand information available on simple mobile phones and smartphones

3. Mobile-to-mobile research of key informants for project monitoring and beneficiary feedback

We are launching a national toll free public service information line called the 3-2-1 Service on Interactive Voice Response, USSD and SMS.

By calling 3-2-1, anyone with access to a mobile phone will be able to access information on topics such as health, agriculture, financial literacy and more.

In a series of listen, then choose steps, callers will use their phone to select from among hundreds of recorded voice messages.

The 3-2-1 Product Manager is an integral part of the VIAMO team and responsible for ensuring quality on the 3-2-1 Service.

S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded and pre-

tested correctly. (S)he will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting.

S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.

Specific Tasks :

1- Manage 3-2-1 day-to-day activities.

  • Test 3-2-1 channels daily to ensure that the codes are working
  • Update the master document containing all 3-2-1 messages
  • Update dynamic content on the service.
  • Documentation and archiving of any changes made to the content of the service
  • Track all other 3-2-1 related statistics, in collaboration with the Country Manager.
  • Issue and analysis of 3-2-1 monthly statistics
  • 2- Upload and manage content in the VIAMO platform

  • Master all VIAMO Mobile functionality for the creation and management of content trees with the 3-2-1 best practices
  • Update sound files as needed
  • Update text (USSD / SMS) as needed
  • Create live dashboard links as requested for sharing with content partners
  • Download data and create reports on usage as requested
  • 3- Managing relations with the content production team

  • Create and organise the content scripts with 3-2-1 best practices to share with the team for translation and recording.
  • Ensure that all received content is of high quality, in the agreed-upon format and delivered on time
  • Once the sound files and text files have been sent back, review and compare the content to ensure consistency, grammatical accuracy, and clarity of the messages.
  • If revisions to the sound file or the text need to be made, send to production team explaining the problem. Repeat as necessary.
  • Update master document containing all 3-2-1 messages across all languages
  • Document and archive any changes made to the content of the service
  • 4- Pre-testing of content

  • Lead the pre-testing of new 3-2-1 content for message quality and comprehension
  • If necessary, identify, train, and supervise researchers for testing of content, according to 3-2-1 testing guidelines
  • Produce summary reports with recommendations for improving the content
  • 5- Issuance of statistics and reports related to 3-2-1

  • Issue and analysis of 3-2-1 monthly statistics
  • Track all other 3-2-1 related statistics, in collaboration with the Product Supervisor
  • Write and send monthly usage reports to MNO partner
  • Write and send monthly usage reports to Content Partners
  • 6- Manage the 3-2-1 marketing relations with mobile Network Operator

  • Create 3-2-1 promotion messages with best practices and submit them to MNO for approval
  • Collaborate with the MNO to create a schedule for promotions and ensure that it is followed
  • Record the dates of promotion, messages pushed across the different categories
  • Create BTL reports for MNO and partners
  • Essential skills and experience :

  • Minimum bachelor’s degree in relevant subject (Information Technology, Statistics, Communications)
  • Mastery of computers and mobile technology, Proficiency in MS Office
  • Experience of data collection and analysis.
  • Fluency in English and any other local language
  • A willingness to do what it takes to get the job done. Whether that means going back to the drawing board with a problem or simply taking on different roles and responsibilities for a period of time, you thrive at adapting to changing environments
  • Demonstrated ability to multi-task, prioritize and coordinate
  • Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
  • Excellent attention to detail and thoroughness
  • Desirable skills and experience :

  • Previous experience working with a Mobile Network Operator.
  • Programming knowledge of Interactive Voice Response and USSD.
  • Previous working experience in content development for mobile.
  • Experience with behaviour change communication is desirable.
  • Experience with qualitative research is desirable.
  • Purpose + Ambition

    We are solving one of the world’s toughest challenges : connecting organizations to people in low-resource settings in a meaningful, respectful, and equitable way.

    And we’re doing it at a global scale : We aim to reach 100M unique individuals by 2021, creating a movement of more than 2,000 organizations who are using our products to engage with their end users.

    Autonomy + Responsibility

    Every person on our team plays a critical role in creating the organization they want to work at. Our people work with their managers to create their KPIs and are responsible for meeting their goals with little direct oversight.

    Global Community

    As a distributed team, we work extra hard to stay connected. We have meetings with participants across 15 time zones and use a combination of tools to collaborate across departments and countries.

    Apply now with a resume or CV and a short cover letter at viamo.io / vacancies

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