VIAMO is dedicated to helping organizations harness information and communication technologies (ICT) for large scale, high-
impact development projects. With offices in Washington D.C., and across Africa and Asia, we assist our partners to overcome implementation challenges by maximizing the use of ICT to improve efficiencies and productivity.
VIAMO is firmly committed to partnering with innovators and projects that have the capacity to set forth change on both the community and global level.
Through the utilization of ICT, we intend to assist in reaching and engaging with beneficiaries, stakeholders, and project implementers.
We focus on three important areas of Information & Communication Technology for Development.
1. Mobile data collection for organizations in the developing world
2. Free, on-demand information available on simple mobile phones and smartphones
3. Mobile-to-mobile research of key informants for project monitoring and beneficiary feedback
We are launching a national toll free public service information line called the 3-2-1 Service on Interactive Voice Response, USSD and SMS.
By calling 3-2-1, anyone with access to a mobile phone will be able to access information on topics such as health, agriculture, financial literacy and more.
In a series of listen, then choose steps, callers will use their phone to select from among hundreds of recorded voice messages.
The 3-2-1 Product Manager is an integral part of the VIAMO team and responsible for ensuring quality on the 3-2-1 Service.
S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded and pre-
tested correctly. (S)he will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting.
S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.
Specific Tasks :
1- Manage 3-2-1 day-to-day activities.
2- Upload and manage content in the VIAMO platform
3- Managing relations with the content production team
4- Pre-testing of content
5- Issuance of statistics and reports related to 3-2-1
6- Manage the 3-2-1 marketing relations with mobile Network Operator
Essential skills and experience :
Desirable skills and experience :
Purpose + Ambition
We are solving one of the world’s toughest challenges : connecting organizations to people in low-resource settings in a meaningful, respectful, and equitable way.
And we’re doing it at a global scale : We aim to reach 100M unique individuals by 2021, creating a movement of more than 2,000 organizations who are using our products to engage with their end users.
Autonomy + Responsibility
Every person on our team plays a critical role in creating the organization they want to work at. Our people work with their managers to create their KPIs and are responsible for meeting their goals with little direct oversight.
As a distributed team, we work extra hard to stay connected. We have meetings with participants across 15 time zones and use a combination of tools to collaborate across departments and countries.
Apply now with a resume or CV and a short cover letter at viamo.io / vacancies