Descasio is the leading cloud computing solutions provider in the sub region. We are the bridge between cloud based solutions and legacy On-
Premise solutions. We harness cloud-computing technologies by helping organizations of all sizes dramatically improve employee productivity and focus on key business operations by removing the need for expertise and cost of expensive IT Infrastructure and personnel.
This role seeks to meet ambitious customer acquisition and revenue growth objectives.The Individual will be responsible for developing and executing all key growth sales strategies, tactics and action plans required to achieve financial targets.
Implement the company’s marketing plans as requiredCollaboration and help define business approach with Sales Specialists in your team.
Skills & Qualifications
Technical Sales experience is an added advantageSales experience with very good understanding of Google messaging and collaboration products and / or Microsoft O365 / AzurePrevious experience selling Enterprise Messaging Solutions is requiredStrong analytical and problem solving skills.
Ability to work independently.Insightful, can suggest and implement changes to improve individual and team processes, sales methodology and user experience.
Master and maintain strong knowledge of market needs, competition and latest industry news and trends.Strong communication skills (verbal and written) with fluency in English.
Be able to articulate when under pressure
The role is critical to our Partners business success as the individual will be an extension of our Clients support teams.
The role will require the individual to perform technical and operational role for the sites managed by our organization.
The candidate will have the chance to multitask & get exposure to many technologies including Networking, VMWare / Hyper-
V, Backup & Disaster recovery, Cloud environment, Security, MS Exchange, Active Directory, Patching etc.They will also be exposed to ITSM / PSA tools like ConnectWise, Autotask, ServiceNow etc.
Exposure to working with 3rd party vendors will be an add-on to their profile.
Roles & Responsibilities
Become the Technical / Operations advisor for our Partner.Converse with the Partner and their members on a day to day basis.
Coordinate with various depts. in the NOC, Managed Services and Partner teams and coordinate / escalate as necessary.Utilize tools that would facilitate coordination with NOC -
IT Support Portal, PSA Access, Office 365, Skype, Slack G-Suites, IBM Connections or any other tools.Day-to-day management of the site, including supervising and monitoring the sites allotted for by the Partner.
Resolving technical issues and other problems that may arise.Work with other partners / tools that the Partner uses for any support / escalations.
Client interactions.Vendor and ISP management.
3+ years experience working as a Technical Support EngineerFlexible to work in in 24 / 7 environment.
Required Skills :
Administration and maintenance of Virtualization (VMware, Hyper-V)Administration and maintenance of O365 email service, ADFS and AD-
Connect.Active Directory maintenance & management, clean-up.Administration and maintenance of Exchange 2003, 2007, 2010, 2013.
Administration and maintenance of MS SQLAdministration and maintenance of DNS, DHCP.Administration and maintenance of different Backup Solutions.
Antivirus and Patch Management on Multiple Networks. Basic Networking.Responsible for Business continuity and Disaster Recovery Planning.
Other Skill Set :
Enthusiasm for learning new skills Good communication skills - both written and verbal Passion for providing exceptional service to customers Basic Knowledge of Outlook and Office programs Strong sense of ownership and accountability Strong organizational skills Strong work ethic and capable of handling stress
At least one of the following industry certifications is required :
Microsoft Server / Cloud - MCSA / MCSEMCITPAWS ArchitectG-Suites Deployment SpecialistVMWare & Microsoft Hypervisor technologiesCISCO Certified Network Associate / Professional (CCNA / CCNP).
Method of Application
Use the link(s) below to apply on company website.
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