Customer Service Representative - Kuddy Cosmetics
Kuddy Cosmetics
Lagos
5d ago
source : BetaJob

Job Description

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods / tools

Meet personal / customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage the customer.

Requirements

Interested candidates should possess an HND qualification with 2 - 3 years work experience.

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