As Clients Relation Officer and Office Admin, you are responsible for :
1.Take orders from customers.
2.Answer and direct telephone calls, incoming and outgoing office correspondence
3.Manage work schedules, calendars and appointments
4.Reporting to Project Manager as to new business opportunities and follow up on quotations and pending Proforma Invoices.
5.Escalating and resolving areas of concern as raised by clients.
6.Explain product information to customers when needed, Letting customers know about other products the company offers.
7.Attend occasional meetings with clients to build relationships with new and existing customers
8.Maintain updated systems for filing / e-filling, e-inventory, e-mailing and databases, Send emails, SMS reminders using CRM Platform (Customer Relationship Management).
9.When need be, typing and sending of quotations, Invoices for payments, proposals and company profile to Clients
10.Prepare project implementation plan for projects
11.Issue Job Completion Certificate & installation warranty certificate to customers to Clients
12.Carry out client satisfaction surveys and reviews.
13.Follow up on Service Level Agreement, Annual Maintenance Contract and MOU
14.Compile and maintain records of office activities and business transactions
E-Solutions Limited is a registered Electronic Security and ICT company equipped with creative multi-talented Technology Experts.