Customer Service Representative - Eazzy Eats
Eazzy Eats
Lagos
3d ago
source : BetaJob

Job Details

Location : Ikeja, Lagos

Employment Type : Full-time

Job Brief

  • We are seeking to hire a Customer Service Representative to manage customer queries and complaints.
  • You will be required to process orders, modifications, and escalate complaints across a number of communication channels.
  • To succeed in this role you need to be calmand eloquent when communicating with customers and be quick while documenting.
  • Responsibilities

  • Responding and communicating promptly with customer inquiries through various channels.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Acknowledging and resolving customer complaints as quickly as possible.
  • Building sustainable relationships and trust with customer accounts through open and interactive communication.
  • Understanding our products, processes and policies in order to answer questions appropriately.
  • Processing orders, forms, applications, and requests from customers and partners.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with the team as necessary.
  • Providing feedback and reports on the efficiency of the customer service process.
  • Ensuring overall customer satisfaction.
  • Requirements

  • HND or Bachelor’s degree in either marketing, communications, sales and other relevant fields.
  • A minimum of 1-3 years of customer service experience.
  • Ability to stay calm when customers are stressed or upset.
  • Proficient in using CRM tools, Mobile Apps, and Google Suite.
  • Exhibit Telephone Call, and Chat etiquettes.
  • Ability to listen actively and remain calm while speaking.
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