Reliance Care Officer - RelianceHMO
RelianceHMO
Lagos
15h ago
source : BetaJob

The Position

  • The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
  • As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen.
  • Also, you are able to learn fast and work under high pressure.

  • You are a team player able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
  • Key Responsibilities

  • Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
  • Respond to requests, enquiries and complaints from clients and prospective clients.
  • Assist prospective clients in their choice of company–Ęs Health Plan by providing relevant information.
  • Follow-up on prospective clients and ensure they become actual clients.
  • Upgrade enrollees Health plans accordingly.
  • Escalate unresolved issues to the team lead and follow-up on the clients–Ę complaints.
  • Politely attend to clients suggestions, objections and complaints.
  • Communicate with clients to inform them of updates in service.
  • Conduct surveys to evaluate Customer Satisfaction.
  • Forward feedbacks, tasks and recommendations to appropriate units / personnel.
  • Record details of customer feedback using the appropriate internal communication system.
  • Document daily activities and forward report to Team Lead.
  • Update the to-do list from communication with clients.
  • Must Haves

  • Minimum of HND / BSC in Communications, Marketing, or a relevant field.
  • Previous experience in Customer service or a related role.
  • Proficiency in the use of Microsoft Office tools and business software.
  • Willingness to work on a shift basis and weekends.
  • Working knowledge of customer service principles and etiquettes.
  • Excellent emotional intelligence and problem-solving acumen.
  • Excellent communication skills.
  • Some Perks and Benefits

  • Employee-friendly working conditions
  • Generous health insurance package; including gym passes
  • Modern, cosy and collaborative workspace
  • You'll love this opportunity because :

  • You'll have a lot of independence in managing projects
  • We have a vibrant and active culture
  • Co-workers are a close-knit, intelligent, and motivated team
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