Shift Supervisor (SS) Vacancy at EHA Clinics
EHA Clinics
Abuja, Nigeria
5d ago
source : MyJobNigeria

INTRODUCTION : -

Shift Supervisor (SS) job opportunity is available at EHA Clinics for individuals who possess BSc / HND in relevant course from a reputable institution

Summary of Job

  • The Shift Supervisor is responsible for overseeing daily Command Center operations and Command Center Operator’s performance during their particular shift.
  • DUTIES AND RESPONSIBILITIES : -

    To perform this role successfully, the SS will perform the following responsibilities, which will include but are not limited to :

    Core Tasks

  • Manages command center operators and performs management duties when the Team Lead is absent or out of office
  • Oversee the operation for the assigned shift and report to the lead supervisor
  • Monitor the collection of call record and family member contact information and ensure control and confidentiality of the information by agents
  • Coordinate data entry functions to maintain sensitive personal victim / family Information
  • Provide shift reports to lead supervisors and other stakeholders
  • Alert lead supervisor to any special concerns of members / users
  • Ensure booking of appointments and raising of tickets on Odoo as required
  • Function as a phone operator as needed during the shift and coordinate shift transition (help Desk, front desk, and the command center)
  • Conduct necessary follow-up on incoming call inquiries and ensure tickets are resolved
  • Other duties as required to ensure customer satisfaction
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • 2-3 years of work experience in a customer service environment
  • BSc / HND in relevant course from a reputable institution
  • In-depth knowledge of performance metrics
  • Good computer skills
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Work Experience :

  • S / he will be required to have had related and progressive experience in a healthcare organization and customer service environment.
  • Competencies :

  • Team Leadership Experience
  • Product Knowledge and Industry Experience
  • Leadership Skills
  • Strong Oral and Written Communication Skills
  • Motivational Skills
  • Results-Oriented
  • Employee Training Experience
  • Interviewing Skills
  • Strong Relationship Building, Customer Service Skill.
  • REMUNERATION : -

  • Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
  • The salary is negotiable but performance-based.
  • Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.
  • Other Benefits

    The following benefits are available with this offer of employment :

  • Health Insurance : EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
  • Group Life Assurance : EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death.
  • The effective date of coverage will be upon the successful completion of your probationary period.

  • Group & Personal Accident : EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee.
  • AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.

  • Pension : EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
  • Annual Leave : You are entitled to 21 days paid annual leave accrued at 1.75 days / month. Employees may begin scheduling leave with their direct supervisor upon the successful completion of their probationary period.
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