A Customer Service Representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Minimum of two years experience as a Customer Service Representative
Minimum of ND / HND in related field
Mode Of Application
Interested and qualified candidates should send their Application and CV to : hrm dawsonconsulting.com.ng using JOB TITLE as subject of the email.
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Dawson Consulting is a team of professionals which specialize in Human Resource and Outsourcing, IT Solutions, Business Solutions as well as Research in all sectors of the economy.