Customer Service Representative - Dawson Consulting
Dawson Consulting
Lagos
5d ago
source : BetaJob

Job Description

A Customer Service Representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Minimum of two years experience as a Customer Service Representative
  • Minimum of ND / HND in related field
  • Mode Of Application

    Interested and qualified candidates should send their Application and CV to : hrm dawsonconsulting.com.ng using JOB TITLE as subject of the email.

  • adsbygoogle window.adsbygoogle ).push( );
  • Company Description

    Dawson Consulting is a team of professionals which specialize in Human Resource and Outsourcing, IT Solutions, Business Solutions as well as Research in all sectors of the economy.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form