General Manager (Hospitality)
Owens and Xley
Victoria Island, Lagos, Nigeria
3d ago
source : Fuzu

Job Description

  • We are currently looking to a hire qualified and experienced General Manager for our client in the hospitality industry.
  • The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
  • He / She would be an ambassador for the brand and the hotel, provide leadership and strategic planning to all departments, maximize operations and guest satisfaction.
  • The ideal candidate will work very closely with the hotel owners and other stake holders.
  • S / he will also be responsible for managing the hotels management team and overall hotel targets to deliver an excellent guest experience.
  • The General Manager would also be required to manage between profitability and guest satisfaction measures.
  • Requirements

  • Bachelor's Degree in Hotel / Hospitality Management, Business Administration or any related field
  • Minimum of 5 years experience in similar role
  • Strong ability to collaborate and develop relationships with the owners.
  • Deliver and execute innovative commercial solutions especially during refurbishment project
  • Passion for networking being highly visible to foster networks and relationships within a challenging comp set
  • Deep understanding of commercial and operational environment
  • Exceptional people leadership, retention of talent and development of new talent. Evidence of bringing a team together on a journey and instilling the Hilton culture and adept at stabilizing a team through change
  • Ability to navigate any operational challenges that may arise
  • Good social / media experience leveraging channels to gain visibility
  • Resilient and strong communication
  • In-depth knowledge of the hotel / leisure / service sector.
  • Responsibilities

  • Design strategies to ensure total guest satisfaction.
  • Develop an annual business plan.
  • Ensure highest standards of professional services to customers.
  • Initiate cost effective controls and revenue management techniques.
  • Prepare, review and assess monthly or periodic financial statements.
  • Create brand image for the hotel.
  • Develop strategies for organizing, staffing, planning and executing functionalities.
  • Provide training for hotel staff in delivering care that meets the best standards and practices.
  • Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.
  • Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.
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