Customer Experience Intern
Flutterwave
Lagos, Nigeria
1d ago

Role

  • adsbygoogle window.adsbygoogle ).push( );
  • We are looking for a driven, passionate and committed individual to join the team as we grow and expand across Africa and beyond.
  • As our Customer Experience Intern, your primary responsibility will be to support the effective & efficient management of the Contact Center by providing first-level support to customers and ensuring resolution of complaints received across all channels.
  • The role will also support the onboarding and customer retention initiatives.

  • The Customer Experience Internship shall be for a minimum of one (1) year
  • Responsibilities include but are not limited to :

    Also apply for :

  • Customer Support Representative at Prospa Technology Limited July 28, 2021
  • Pharmaceutical Sales Representative at Konga Nigeria - 7 Slots July 29, 2021
  • Finance Intern at Plan International July 26, 2021
  • Senior Marketing Manager, Africa at Exinity Group July 23, 2021
  • Act as the first contact person for all external customer queries and complaints
  • Build relationships, earn trust and buy-in from customers in order to get referral business, and retain customer loyalty.
  • Act as the first line of escalation for all customer complaints.
  • Respond to emails, social media queries, chats, web reviews, or phone calls as assigned.
  • Assist in ensuring the contact center is functioning at all times, documenting and reporting any interruption in service to the appropriate channel.
  • Assist in maintaining clear and open two-way channels of communication with other departments within the company.
  • Ensure all queries and complaints from existing and potential customers are effectively and promptly resolved within SLAs.
  • Examine pertinent information and determine the accuracy of customer issues and responsibility for resolution.
  • Ensure effective provision of answers to questions and inquiries from the public about Flutterwave’s products and services.
  • Cross-sell other products to customers
  • Carry out telephone survey calls.
  • Requirements

    Desired skills and expertise :

  • Good verbal and written communication skills.
  • Ability to resolve customer’s queries.
  • Result oriented. Focuses on getting things finished.
  • Confidentiality
  • Good computer skills
  • Strong Influencing and Persuasive Skills.
  • Ability to handle pressure / conflict.
  • Self-motivated.
  • Team Player
  • Excellent Interpersonal Skills
  • Good problem-solving skills
  • Ability to work with minimal supervision.
  • Integrity and honesty
  • Other requirements :

  • adsbygoogle window.adsbygoogle ).push( );
  • Willingness to work on shifts (including weekends & public holidays)
  • Positive attitude
  • Willingness to switch roles within the team
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form