Assistant Sales & Marketing Manager
Our Sales & Marketing Teams engages with our guests in many different ways, to build and feed a continuous relationship before, during, and after, but also between their stays.
We believe that relationships drive and contribute to the success of our Operations. Create unique experiences for our unique guests.
Through your passion and motivation, you sell a memorable experience to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create a bond with your guests.
Essential Duties and Responsibilities
Collaborate with Country Sales Manager in the planning and development of sales strategies, as well as in setting sales goals and standards.
To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business
To maintain an efficient sales office procedure and to insure the regular maintenance of an accurate and updated accounts / contacts database and follow-up procedures
Ensure contact is maintained with clients to create a good work relationship that supports sales as well as increases customer base
Effect periodic sales meetings and update records on ANAIS
Ensure adherence to the work ethics, policies, and regulations of a firm
Perform administrative tasks of production recording, filing, and inventory
Responsible for recommending solutions which will help in enhancing the profits of the company and should be a problem solver.
Provide excellent customer service and ensure that all the customers are satisfied with the products or services and are not facing any issues
Responsible for developing strategies and suggesting changes which will help bring about more profit and improved sales
Have a thorough understanding of the drivers of the business in corporate sector and have demonstrated the ability to adapt and deliver in an aggressive and competitive environment
To assist the Director of Sales & Marketing in managing and coordinating all efforts of the Sales & Marketing operations, to ensure efficient, prompt, courteous, consistent quality and proactive service for all hotel guests
Be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel
To pass on all complaints / comments received from customers / clients regarding the hotel, hotel services, etc. to the Director of Sales & Marketing immediately
To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions and room rates
To maintain and exceed the hotel’s revenue goals within the allocated market segments
organize and conduct familiarization tour of the hotel
To maintain confidentiality of the information directly related to the hotel’s activities and to not divulge such information outside the hotel.
Other Skills Education And Experience
Previous Sales experience required
Sales experience in hospitality is an advantage
Computer literate in Microsoft Window applications and or relevant computer applications required
University / College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Attractive Salaries : Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
To ensure our salaries are competitive, we regularly conduct surveys of local markets and specialized firms. This enables us to provide personalized and motivational support for all our teams to facilitate and encourage their development.
Regular Support : Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees.
Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
Wellness for all : With operations in over 63 countries, we strive to ensure the well-being, health, and safety of all our teams.
Accor is extremely attentive to its employees and their loved ones.
With this in mind, following local welfare systems, the country in question, and market practices, the Group implements healthcare expenses, personal protection, and retirement plans to provide unfailing support and engagement .