Customer Service Representative - Albert Freelance Consult
Albert Freelance Consult
12h ago
source : BetaJob

Job Details

1) Provide accurate, valid and complete information by using the right methods / tools

2) Meet personal / customer service team sales targets and call handling quotas

3) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

4)Keep records of customer interactions, process customer accounts and file documents

5)Identify and assess customers’ needs to achieve satisfaction

1) HND / BSC

2)Strong phone contact handling skills and active listening

3) Customer orientation and ability to adapt / respond to different types of characters

4) Excellent communication and presentation skills

5) Ability to multi-task, prioritize, and manage time effectively

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  • Company Description

    A reputable firm in Lagos is currently recruiting for various positions

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