Recovery Officer
Rosabon Financial Services Limited
Lagos, Nigeria
6d ago
source : Fuzu

Job Requirements

  • B.Sc in any Management course.
  • A minimum of 3 years progressive experience in Recovery Officer.
  • Skills and requirements :

  • Exceptional organizational skills.
  • Excellent numeracy savvy.
  • Great creative, visionary, and critical thinking skills.
  • Job Responsibilities

  • Ensure collection of outstanding payments from customers.
  • Recovering bad debts from delinquent debtors
  • Resolving disputes with customers, ensuring that concerns are resolved correctly.
  • Clarify potential consequences of not paying such as sales of collateral process.
  • Manage customers who are resistant by remaining polite, tactful, firm and honest.
  • Complete any administrative task as required for the efficient running of the team's activities.
  • Always deliver a consistent and professional level of service.
  • Devising customized recovery strategy on a case-by-case basis.
  • Reducing the non-performing loans owed to the Bank.
  • Following up with clients on previous payment arrangements.
  • Locating and establishing contact with debtors.
  • Taking ownership of debt collection cases.
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