Customer Solutions Associates at Branch co
Branch co
Lagos, Lagos, ng
4d ago
source : Ecadoo

Duties and Responsibilities You will be responsible for providing an inspiring and delightful experience to our customers Delivering efficient friendly responses to customer inquiries and build our brand via our text based chat platform Responding to customer inquiries via Social Media platforms like Facebook Twitter Instagram amp Google Play Escalating customer feedback and IT issues to help improve our product Ideal candidates will be extremely flexible with scheduling working shifts and working weekends and occasionally holidays Knowledge Skills amp Abilities Higher Education Qualifications in Business Client Service Customer Service Marketing Passionate about customer service Highly entrepreneurial comfortable with ambiguity and taking initiative Excellent collaborator and team player Excellent communication skills both oral and written Good grammar spelling and punctuation Good typing speed ideally above 45 wpm This will be tested below Previous experience in Customer Service in Finance related company is an added advantage

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