Customer Service Representative
Outcess Solutions Nigeria Limited
lagos, NG
6d ago
source : Mrjobsnaija

Outcess Solutions Nigeria Limited's job vacancy, Career and Recruitment

Job title : Customer Service Representative jobs in Lagos Job Location : Lagos Deadline : June 30, 2022

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  • Answers phone and responds to customer requests.
  • Upsell / Sell product and services, place custom orders in computer system.
  • Provide customers with product and service information.
  • Transfer customer calls to appropriate staff (as and when asked for)
  • Identity, research, and resolve customer issues using computer systems and applications
  • Follow up on customer inquiries, if not immediately resolved.
  • Recognize, document and alert the supervisor of trends in customer calls.

  • HND / Bachelor's degree in Mass Communication or other related fields.
  • Candidate must be within the age bracket 23 - 30years
  • Relevant experience (6months 1year) in Customer Service is an advantage.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.
  • Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages Hausa, Igbo, Yoruba
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Representative in Lagos
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