Outcess Solutions Nigeria Limited's job vacancy, Career and Recruitment
Job title : Customer Service Representative jobs in Lagos Job Location : Lagos Deadline : June 30, 2022
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Location : OPEBI, IKEJA
Answers phone and responds to customer requests.
Upsell / Sell product and services, place custom orders in computer system.
Provide customers with product and service information.
Transfer customer calls to appropriate staff (as and when asked for)
Identity, research, and resolve customer issues using computer systems and applications
Follow up on customer inquiries, if not immediately resolved.
Recognize, document and alert the supervisor of trends in customer calls.
HND / Bachelor's degree in Mass Communication or other related fields.
Candidate must be within the age bracket 23 - 30years
Relevant experience (6months 1year) in Customer Service is an advantage.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent written and verbal communication skills.
Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages Hausa, Igbo, Yoruba
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Representative in Lagos