Logistics Officer - HOR Logistics
HOR Logistics
Lagos
2d ago
source : BetaJob

Job Responsibilities

  • Receive and process online orders
  • Create and manage Customer’s orders and send invoice to Customers while confirming payments made
  • Export Customer orders from the Company’s website to drive
  • Create report on Customer’s orders and liaise with the Logistics Supervisor and Dispatch Riders to schedule pick-up and deliveries
  • Actively track orders after handing over to Dispatch riders
  • Update each order or transaction status on the Company’s website
  • Work with Riders to resolve issues or challenges experienced on the field
  • Receive and attend to customer enquiries and queries via telephone and email
  • Prepare and send daily report to the Logistics Supervisor after close of business
  • Receive and confirm international shipment
  • Keep accurate record of all items / packages in the office
  • Take regular stock of all items / packages in the office.
  • Requirements

  • Minimum of a Bachelor's Degree / HND / OND / NCE in any discipline.
  • At least 1 year experience in customer service or operations
  • Knowledge of customer service management
  • Knowledge of a typical Logistics firm operations and processes
  • Excellent communication skills (written & oral)
  • Strong attention to details
  • Ability to effectively prioritise
  • Problem-solving skills
  • Excellent organisational and time management skills with the ability to multitask
  • Proficient in the use of computer.
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