Customer Care Officer in Ikeja
Exchangeindeed
Ikeja, Lagos, Nigeria
6d ago
source : Fidanto

Requirements br Responsibilities br br Providing support help and advice to customers who use the companies products or services Answering questions writing up orders br br Answering all email enquiries within 15 minute br br Duties br br Dealing with customer inquiries by telephone email letter br br Ensuring that a customer s problem is brought to a satisfactory conclusion br br Involved in developing a customer service policy br br Collecting and analyzing data to monitor the level of customer service br br Making sure that all Health and Safety procedures are adhered to br br Completing all administrative tasks and updating records br br Occasionally having to work in the company call centre br br Ensuring all telephone calls are answered within a 15 second time frame br br Using Word amp Excel to write reports and create invoices br br Maximizing every sales inquiry br br Working as part of a team in a busy and dynamic contact center br br Responsible for responding effectively to the diverse needs of each customer nbsp

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