IT Support / Network Administrator - Techspecialist Consulting Limited
Techspecialist Consulting Limited
6d ago
source : BetaJob

Job Details

Location : Abuja (FCT)

Employment Type : Full-time

Expected Start Date : 1st August, 2021.

Job Description (Roles and Responsibilities)

  • The role requires a solid understanding of network implementation, End-User support and the successful candidate will provide overall support and network architecture design and monitoring of our client’s IT infrastructure.
  • He / She shall be responsible for monitoring the network to proactively identify network issues, IT security issues, and cyber threats.
  • Proactive IT onboarding of new internal staff members joining the organization.
  • Below are the key responsibilities for this role :

  • Provide IT training and awareness to staff, give clear instruction, help, and support to users.
  • Providing a high-quality support experience for users during and after the hours of operation.
  • Fulfilling any IT service requests in line with the customer expectations and needs.
  • Providing telephone support remotely, help to resolve IT issues through effective diagnosis, technical actions and customer focus.
  • Assists in network planning, design, and optimization. Modify network design and architecture to ensure compliance.
  • Assists in strategies for network systems solutions using current and emerging technologies. Translates business requirements into network or process designs.
  • Configure and maintain routers, switches, firewalls and remote access for the network systems.
  • Configure and maintain wireless networks : wireless controllers, Access Points and other hardware.
  • Providing assistance to users as it relates to servers, applications, LAN and WAN systems
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Provide Level-1 / 2 support and troubleshooting to resolve issues
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Undertake data network fault investigations in local and wide area environments, using information from multiple sources.
  • Securing network systems by establishing and enforcing policies and defining and monitoring access.
  • The support and administration of firewall environments in line with IT security policy.
  • Upgrading data network equipment to the latest stable firmware
  • Releases the configuration of routing and switching equipment
  • Takes part in the day-to-day operational activities including occasional first level diagnostic support and scheduling upgrades.
  • Applying IT knowledge and experience to troubleshoot and support technical issues with in-house tools, software and hardware.
  • Clearly captures and records appropriate and relevant technical information within the service management toolset
  • Capture and document new learnings and knowledge, sharing this insight with colleagues to help them for current and future needs.
  • Support and troubleshoot audio and video teleconferencing tools
  • Requirements

  • Ability to support remote and on-site workers using a variety of current communication technologies.
  • Demonstrable experience providing both face to face and remote telephony-based customer service and IT technical support.
  • Experience with end user support, desktop support, and technical skills around Windows OS & Office365.
  • Experience working in a busy environment under pressure dealing with colleagues or customers that require help, advice and IT technical support.
  • At least 3 to 5 years work experience of installation, operation, and maintenance of Cisco equipment, specifically Switches, Routers, firewalls etc.
  • Knowledge of the ITIL framework (or equivalent), the IT support lifecycle, associated methodologies and their practical application.
  • Knowledge of Zendesk and other relevant IT service management toolsets desirable.
  • Certification in Microsoft technologies is desirable
  • VPNs, cloud and online web services, remote software management, firewalls, and general IT security.
  • Knowledge of active directory is a must (AD, DNS, DHCP)
  • Qualifications

  • Relevant IT Degree or its equivalent (3 - 5 years post NYSC experience)
  • Industry certifications (specifically Microsoft and Cisco (CCNA))
  • ITIL certification would be an advantage.
  • Essential Skills, Knowledge and Competencies :

  • Hardware / Networking / Basic Computing
  • Web Application Security / CSRF / Authorization
  • Network Administration / Network Layer / Application Layer / IP / Routing / Subnet
  • Network Security / Spoofing Attack
  • Email Server / DNS / MX Record / Storage Systems / NAS
  • System Administration / RAID
  • Linux / Bash / Scheduling / Environmental Variable.
  • Personality Attributes :

  • Excellent communicator (verbal and written)
  • Self-starter
  • Exceptional in managing own time.
  • Organized and self-discipline
  • Exceptional people skills
  • Extroverted and outgoing.
  • Salary

    From N175,000.00 per month.

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