Location : Abuja (FCT)
Employment Type : Full-time
Expected Start Date : 1st August, 2021.
Job Description (Roles and Responsibilities)
The role requires a solid understanding of network implementation, End-User support and the successful candidate will provide overall support and network architecture design and monitoring of our client’s IT infrastructure.
He / She shall be responsible for monitoring the network to proactively identify network issues, IT security issues, and cyber threats.
Proactive IT onboarding of new internal staff members joining the organization.
Below are the key responsibilities for this role :
Provide IT training and awareness to staff, give clear instruction, help, and support to users.
Providing a high-quality support experience for users during and after the hours of operation.
Fulfilling any IT service requests in line with the customer expectations and needs.
Providing telephone support remotely, help to resolve IT issues through effective diagnosis, technical actions and customer focus.
Assists in network planning, design, and optimization. Modify network design and architecture to ensure compliance.
Assists in strategies for network systems solutions using current and emerging technologies. Translates business requirements into network or process designs.
Configure and maintain routers, switches, firewalls and remote access for the network systems.
Configure and maintain wireless networks : wireless controllers, Access Points and other hardware.
Providing assistance to users as it relates to servers, applications, LAN and WAN systems
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Provide Level-1 / 2 support and troubleshooting to resolve issues
Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Undertake data network fault investigations in local and wide area environments, using information from multiple sources.
Securing network systems by establishing and enforcing policies and defining and monitoring access.
The support and administration of firewall environments in line with IT security policy.
Upgrading data network equipment to the latest stable firmware
Releases the configuration of routing and switching equipment
Takes part in the day-to-day operational activities including occasional first level diagnostic support and scheduling upgrades.
Applying IT knowledge and experience to troubleshoot and support technical issues with in-house tools, software and hardware.
Clearly captures and records appropriate and relevant technical information within the service management toolset
Capture and document new learnings and knowledge, sharing this insight with colleagues to help them for current and future needs.
Support and troubleshoot audio and video teleconferencing tools
Ability to support remote and on-site workers using a variety of current communication technologies.
Demonstrable experience providing both face to face and remote telephony-based customer service and IT technical support.
Experience with end user support, desktop support, and technical skills around Windows OS & Office365.
Experience working in a busy environment under pressure dealing with colleagues or customers that require help, advice and IT technical support.
At least 3 to 5 years work experience of installation, operation, and maintenance of Cisco equipment, specifically Switches, Routers, firewalls etc.
Knowledge of the ITIL framework (or equivalent), the IT support lifecycle, associated methodologies and their practical application.
Knowledge of Zendesk and other relevant IT service management toolsets desirable.
Certification in Microsoft technologies is desirable
VPNs, cloud and online web services, remote software management, firewalls, and general IT security.
Knowledge of active directory is a must (AD, DNS, DHCP)
Relevant IT Degree or its equivalent (3 - 5 years post NYSC experience)
Industry certifications (specifically Microsoft and Cisco (CCNA))
ITIL certification would be an advantage.
Essential Skills, Knowledge and Competencies :
Hardware / Networking / Basic Computing
Web Application Security / CSRF / Authorization
Network Administration / Network Layer / Application Layer / IP / Routing / Subnet
Network Security / Spoofing Attack
Email Server / DNS / MX Record / Storage Systems / NAS
System Administration / RAID
Linux / Bash / Scheduling / Environmental Variable.
Personality Attributes :
Excellent communicator (verbal and written)
Exceptional in managing own time.
Organized and self-discipline
Exceptional people skills
Extroverted and outgoing.
From N175,000.00 per month.