Talents and Skills Africa is Recruiting For Technical Support Manager
Talents and Skills Africa
Lagos, NG
3d ago
source : Mrjobsnaija

Job Responsibilities :

The Field Service Engineer provides customer support, repair, testing of all equipment and performs field service calls and installations as stated below :

Installation & Service support :

  • Responsible for the installation of equipment, applications and getting the final acceptance from the customer.
  • Responsible for keeping equipment fully operational.
  • Troubleshooting, diagnosing and resolving issues.
  • Monitor and maintain computer networks.
  • Prioritizing and managing workflow.
  • Respond to customer’s calls, emails and act accordingly regarding issues.
  • Maintain good and smooth communication with customers through different channels like phone, email and web.
  • Maintaining procedural documents and reports
  • Trains customers on the use of equipment and applications.
  • Ability to learn and work on changing technologies.
  • Establish and maintain a good working relationships with customers and other professionals.
  • Installs upgrades.
  • Handles in-house customer repairs.
  • Promote service replacement parts, service contracts. Quotations :
  • Prepare quotations for service issue when the system out of warranty
  • Prepare quotations for parts and service contract Communication :
  • Make sure that the communication is clear and trustworthy.
  • Generate a report after every visit to the customer to be submitted to your supervisor immediately after each visit
  • Report to the management any unresolved problems Training :
  • Responsible for proper training of the customer
  • Responsible for being properly trained Receivables & Finances :
  • Responsible for getting the acceptance documents for final payment
  • Provide help to the sales coordinator to collect any remaining funds.
  • Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair. Other issues for Operation
  • Participation on request to technical seminars or shows
  • Provide all the necessary information to the sales coordinator to update the customer database.
  • Provide all the necessary information to the sales coordinator to the updated user list.
  • Other duties as assigned.

    Job Requirements

    Minimum Required Experience : 2-3 year(s)

    Min Qualification : OND / HND / BSC COMPUTER SCIENCE, ELECT ELECT.

  • Ability to work in adverse setting and climatic conditions
  • Sound ability to diagnose problems with existing equipment and fixing them
  • Ability to interpret technical issues through the non-technical description provided by their customers
  • Ability to communicate fluently with the customers and should possess good customer service skills
  • Enthusiastic, passionate, patient and should be a critical thinker
  • Candidate should possess good logical skills and the ability to prioritize tasks
  • Candidate should possess a pleasant disposition with the capability to be authoritative when necessary.
  • Candidate should have clear and effective oral and written communication skills in English language.
  • Candidate should possess thorough knowledge and understanding of principle discipline and peripheral subjects.
  • Candidate must have strong coordination, organization and liaison skills.
  • Candidate would manage any kind of technical work at the field even with little supervision.
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