At Coalition Inc. (Permanent), in Multiple Locations
Expires at : 2023-05-17
Remote policy : Full remote
About The Role
Insurance is a servicing heavy industry. We work with both brokers and policyholders, and thrive to provide the greatest experience for them.
This includes the insurance policies they purchase, and more importantly, the customer support experience when they have questions, need help with finding a solution to problems and file claims.
As the Product Manager for business systems, you will own all the systems used by our Sales, Business Development, Customer Support, Underwriting and Claims team.
You will work with them closely to provide the greatest service experience to brokers and policyholders, as well as making them more productive.
This is one of the company's strategic product areas and has a material impact on business outcomes.
You'll identify key problems we tackle, get feedback from key stakeholders, prioritize features to plan a roadmap, and work across the company to build innovative solutions.
A good product manager thinks creatively, commiserates with their customers, and deeply knows the domain. A great product manager continually creates business value, delights customers, and improves company infrastructure to unlock faster development.
We expect a balance of constant incremental improvement with appetite for larger opportunities. When you find fundamental things that need attention, you’re willing to fix the root issue and invest in projects that benefit the company long term.
You’ll guide your roadmap in a clear, consistent manner, and help everyone identify what success looks like.
Work closely with business authorities and other product authorities to assist Coalition’s expansion out of North America.
We are looking for product managers who have the right balance of user empathy, creativity, aptitude to roll up their sleeves and dive deep into unfamiliar domains and do what it needs to drive success.
We're growing so there is considerable opportunity to scale accountability with the company’s success.
Nice to have