Customer Service Officer
5d ago

Job Description 

° Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.

° Identify and address customer needs with a goal to complete satisfaction. 

° Follow company communication guildlines and procedures under minimal supervision. 

° Build rapport with customers by engaging with them in an inviting, friendly and professional manner to deliver exceptional experiences and to nurture lasting relationship. 

° Maintain daily recording, log and document issues and resolutions in an electronic database for sales and executive management teams to review. 

Job Qualification

° B.Sc/HND in any discipline. 

° Strong communication skills, including active listening and clear articulation.

° Ability to multi-task, manage time and prioritize. 

° Ability to solve problem and alleviate conflicts or escalate tactfully. 

° Ability to work individually and as a team. 

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