° Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
° Identify and address customer needs with a goal to complete satisfaction.
° Follow company communication guildlines and procedures under minimal supervision.
° Build rapport with customers by engaging with them in an inviting, friendly and professional manner to deliver exceptional experiences and to nurture lasting relationship.
° Maintain daily recording, log and document issues and resolutions in an electronic database for sales and executive management teams to review.
° B.Sc/HND in any discipline.
° Strong communication skills, including active listening and clear articulation.
° Ability to multi-task, manage time and prioritize.
° Ability to solve problem and alleviate conflicts or escalate tactfully.
° Ability to work individually and as a team.