Ace Coterie Consulting is Recruiting For Customer Service Supervisor
Ace Coterie Consulting
Lagos, NG
4d ago
source : Mrjobsnaija

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Ace Coterie Consulting’s Career and Recruitment Offer

Job title : Customer Service Supervisor

Job Location : Lagos

Deadline : May 30, 2021

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  • Job by industries
  • Responsibilities :

  • Overseeing and assessing customer service staff activities, and providing them with regular performancerelated feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Managing cashier coverage and customer flow to ensure proficient customer service.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.
  • Requirements :

  • B.sc / HND in a relevant discipline
  • 2 years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Excellent computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
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