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Ace Coterie Consulting’s Career and Recruitment Offer
Job title : Customer Service Supervisor
Job Location : Lagos
Deadline : May 30, 2021
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Overseeing and assessing customer service staff activities, and providing them with regular performancerelated feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies.
Managing cashier coverage and customer flow to ensure proficient customer service.
Monitoring and authenticating returns, exchanges, and voids.
Investigating and solving customer service complaints.
Assisting with the development and implementation of service policies, and explaining these to staff and customers.
Maintaining documentation pertaining to customer service department activities.
Performing additional duties where needed.
B.sc / HND in a relevant discipline
2 years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Excellent computer skills.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.