Product Specialist
Traction Apps
lagos, NG
3d ago
source : Mrjobsnaija

Traction Apps's job vacancy, Career and Recruitment

Job title : Product Specialist jobs in Lagos Job Location : Lagos Deadline : September 07, 2022

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  • Role Overview

  • We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will have the opportunity to define, improve and manage the resolution processes of merchants' App experience.
  • What You'll Do

  • Work with customer experience and success teams to provide knowledge support on our App products
  • Engage customers directly to help resolve key issues relating to our app products
  • Work with product and tech teams to provide customer feedback to aid both immediate and sustainable solutions
  • Liaise with back end teams of partners to investigate and resolve solutions
  • Work with the product teams to drive continuous trainings of our app and updates across teams
  • Maintain documentations and FAQs for all support activities relating to the Apps product development, enhancement, engineering and marketing activities
  • Provide app product training to staff and customers
  • Work with the Customer Success team to evaluate complex app customer problems, identify root causes and derive resolutions
  • Guide Customer Success in addressing app and customer problems within established response time
  • What You'll Need

  • HND / Bachelor's Degree
  • Experience and results as a Product Support / Specialist or similar role
  • Strong communication and presentation skills
  • Ability to work independently and with cross-functional teams
  • Perceptive and a fast learner : you're able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they're unable to articulate those goals
  • A positive, polite, confident, sincere, and friendly disposition
  • The ability to solve problems and to think quickly on your feet
  • Flexibility we're growing and evolving, and you'll need to come along for the ride
  • Why Traction

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards : Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally.
  • A personal learning budget used to invest in your growth

  • The Best Team. Working with a motivated and talented team plus regular team bonding events
  • Our values :

  • Ownership : At Traction, we take the initiative to achieve favourable results
  • Invent & Innovate : We are constantly developing and designing solutions
  • Growth Centered ( self and customers) : You keep pursuing growth and learning
  • Team Spirit (collaborative) : We are a team that works together to achieve a common goal
  • High Ethical Standard : Respect, trust, honesty, and moral character are values that we uphold
  • Customer Driven : We see everything we do at Traction on how it will impact our customers
  • Above & Beyond : We don't just do what's expected of us; We go the extra mile.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Product Specialist in Lagos
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