IT Support Officer
Menzon Limited
Abuja
12h ago
source : BetaJob

Job Details

Location : Abuja (FCT)

Employment Type : Full-time

Job Summary

We are looking to hire IT Desk Officer. The ideal candidate will provide fast and useful technical assistance on computer systems, answering queries on basic technical issues and offer advice to solve them.

The ideal Candidate will provide support assistance to our IT Team Lead and must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Responsibilities

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Diagnosing and solving hardware / software faults

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Analyzing call logs to spot trends and underlying issues

Testing new technology

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Requirements

A Bachelor's degree in Computer Science, Software Engineering, or another related field.

2 - 3 years of software engineering or software development experience, preferably in a related field.

A technical, logical thought process

An ability to stick to strict deadlines

An ability to prioritize and delegate

A keen eye for detail

Willingness to learn

Experience using relevant tool suites.

Strong written and verbal communication and interpersonal skills.

Creative problem-solving skills.

Strong team building skills.

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