IT Support Engineer(Telco) - Lagos X2
eRecruiter
Ikeja, LA, ng
3d ago

Job Information

Job Opening ID ERJ1275 Account Manager eRecruiter 3 Industry Telecoms Salary Negotiable City Ikeja Province Lagos Postal Code 2341

JOB SUMMARY

The ideal candidate will have a solid mix of both technical and commercial interests, and an informed perspective of the software / tech space in Africa.

Interested candidates should also have a resilient entrepreneurial spirit, passion for learning and eagerness to understand the Product they will support.

PLEASE READ THE JIB DESCRIPTION CAREFULLY BEFORE APPLYING

DO NOT APPLY FOR THIS POSITION IF YOU DO NOT QUALIFY

RESPONSIBILITIES

  • Act as the technical / engineering point person for our company; providing customer support and assisting clients during service integrations.
  • Troubleshoot technical issues and work with core developers to resolve complex tech issues.
  • Build product demos around possible client use cases.
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  • Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  • Ensure issue closure by following up with the respective parties which include internal engineering teams and telcos / service providers.
  • Issue Tagging and Analysis to spot frequently raised issues and propose permanent resolutions for them.
  • Able to demonstrate leadership skills and take ownership of customer issues reported.
  • Flexibility and adaptability to adjust to Product needs as they evolve.
  • Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  • REQUIREMENTS

  • Years of Experience 3 to 5 years in Product Support Industry
  • Should be a Graduate in BSC Computer Science or any Engineering
  • Telco Domain experience is a must.
  • Worked in at-least 2 different Product Support companies
  • Basic understanding of CRM, Telecom Billing and Policy .
  • Unix and SQL knowledge is must.
  • Should possess good debugging, trouble shooting skills
  • Should be a Quick Learner with Good Spoken English
  • Willing to work across shifts ( 24X7 )
  • Preferable to have subscription billing experience
  • PLEASE READ THE JIB DESCRIPTION CAREFULLY BEFORE APPLYING

    DO NOT APPLY FOR THIS POSITION IF YOU DO NOT QUALIFY

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form