Technical Support Officer needed at Tezza Business Solutions Ltd
Tezza Business Solutions Ltd
Lagos, NG
5d ago
source : Mrjobsnaija

Job Description

Duties & Responsibilities

  • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break / fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
  • Provide technical support to business users both remotely and face to face.
  • Maintenance and support of central hardware, operating systems and utilities.
  • Administer installations, including setting up new systems / hardware and promptly installing updates
  • Support of the following would be highly desirable : Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
  • Troubleshooting and resolution of issues relating to business applications
  • Installing / configuring new computers / telephones
  • Troubleshooting IT equipment printers, scanners etc
  • Log all IT incidents and service requests to ensuring a timely resolution
  • Perform SOD and EOD duties
  • Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
  • Maintain network equipment, servers and users hardware and software
  • Maintain effective relationships with vendors, consultants, and service providers
  • Assist in software resting of new releases, proactively escalating issues
  • Competence in PC network security issues, including virus protection and prevention
  • Assist in the management of IT Assets
  • Deliver outstanding customer service by responding to and efficiently resolving client issues and request
  • Experience :

  • 1 to 3 years cognate experience in financial services / service oriented industry
  • Education :

  • First degree in Computer Science / Engineering
  • ITIL Certified (added advantage)
  • Key Competency Requirements :

  • Network (voice & data) Cabling
  • LAN & WAN technologies
  • Microsoft suite- Exchange, SharePoint,
  • Virtualization knowledge
  • Operating system installation & configuration
  • Troubleshooting and fixing Network cabling
  • Configuring network devices
  • PABX configuration and troubleshooting
  • BES Server / Mobile device Administration
  • MIS reporting
  • Some development experience
  • Cross-funtional
  • PC / LAN & Support Services
  • Skill / Competencies :

  • Ability to solve complex problems on own initiative
  • Ability to work independently and as a SPOC / PM
  • Strong written and oral skills, plus interpersonal skills
  • Sound client service skills with proactive and creative approach
  • Demonstrate working knowledge of Windows O / S and PC hardware as well a broad understanding of IP communication and technologies
  • Understanding of business processes and workflows
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