Assist customers with questions, inquiries and complaints
Promote goods and services offered by the company.
Keep records of customers’ information.
Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships.
Liaise with managers or other employees who might be able to provide further assistance.
Assist with placement of orders, refunds, or exchanges.
Utilize computer technology to handle high call volumes.
B.Sc / HND in any discipline.
Minimum of 2 years experience working as a Customer Care Agent.
Strong communication skills, including active listening and clear articulation.
Ability to solve problems and alleviate conflicts or escalate tactfully.
Ability to work individually and as a team
Ability to multitask, manage time, and prioritize.
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MACFORT INCORPORATION is a Consulting firm that helps small and medium scale enterprises (SME's) develop their businesses.
We are expert in the building of mobile applications and authentic sites for organizations, schools and also we offer technical trainings to small and large organizations.