Fraud Specialist
Waya Multilink
lagos, NG
3d ago
source : Mrjobsnaija

Waya Multilink's job vacancy, Career and Recruitment

Job title : Fraud Specialist jobs in Lagos Job Location : Lagos Deadline : August 26, 2022

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  • Conducts research and recommend solutions for review and assessment;
  • Performs initial review of complainant submission and works in partnership with team members to fulfill the end-to-end process;
  • Follows written risk and compliance policies and procedures for business activities;
  • Review flagged transactions for indicators of fraud;
  • Work with discretion and maintain the confidentiality of Waya Paychat and its clients;
  • Communicating effectively with internal and external partners via email and phone;
  • Keeps abreast of system changes, new technologies, rules and regulations as required in the financial sector;
  • Prepare monthly fraud loss write-offs for management;
  • Report any instances of non-compliance to appropriate management;
  • Research outstanding items and follow up with appropriate individuals to clear items within a reasonable time;
  • Maintain a lead role in working with relevant departments to uncover fraud situations;
  • Perform project related work which includes performing research, written communications, business case development and other activities as assigned;
  • Other duties as needed;
  • Requirements :

  • Minimum of 3 years working as a fraud specialist in a financial sector;
  • Complaint resolution experience;
  • Customer service experience;
  • Prior experience in a high-volume support or transactional role in the fraud space;
  • Process driven and task oriented;
  • Computer literate and able to learn new programs as needed;
  • Demonstrated ability to identify details / patterns amid large quantities of data;
  • Able to communicate professionally across channels;
  • Knowledge of, or experience with, SQL or other relational databases;
  • Excellent organizational skills. to maintain fraud and dispute case files;
  • Ability to maintain composure during difficult member interactions;
  • Experience and demonstrated proficiency with Microsoft Office tools (Word, Excel, and Access);
  • Excellent communication, listening and consulting skills needed for member interaction regarding their fraud and dispute cases;
  • Strong analytical skills to detect and identify weaknesses in the company's systems

  • Accounting / Financial Services jobs in Nigeria *Accounting / Financial Services jobs in Lagos *Fraud Specialist in Lagos
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