Customer Service
AFCONRECRUIT LTD
Lekki, LA, ng
2d ago

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms , prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Knowledge

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Skills

  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking Talking to others to convey information effectively.
  • Service Orientation Actively looking for ways to help people.
  • Reading Comprehension Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion Persuading others to change their minds or behaviour.
  • Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Monitoring Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
  • Time Management Managing one's own time and the time of others.
  • Abilities

  • Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity The ability to speak clearly so others can understand you.
  • Speech Recognition The ability to identify and understand the speech of another person.
  • Near Vision The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Expression The ability to communicate information and ideas in writing so others will understand.
  • Written Comprehension The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.
  • g., patterns of numbers, letters, words, pictures, mathematical operations).

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form