Senior Treasury Relationship Officer
Concept Group
lagos, NG
1d ago
source : Mrjobsnaija

Concept Group's job vacancy, Career and Recruitment

Job title : Senior Treasury Relationship Officer jobs in Lagos Job Location : Lagos Deadline : October 12, 2022

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  • Job Summary

  • The TRO will build strong relationships with customers and business clients.
  • Seek to upsell / cross-sell business opportunities, advise clients on service solutions that meet their needs, and resolve any issues or complaints for big ticket clients.
  • Duties & Responsibilities

  • Build relationships with clients and key employees (if the client is a business / corporate).
  • Create plans to address clients' business needs.
  • Advise clients on creating profitable processes.
  • Schedule regular meetings with customers to ensure they are satisfied.
  • Act as the point of contact for complaints and escalate issues as appropriate.
  • Communicating opportunities for upselling or cross-selling with the sales team.
  • Ensure both the company and clients adhere to contract terms.
  • Study competition to find new ways to retain customers.
  • Work with Management to set sales and revenue targets and work diligently to meet them.
  • Collaborate with other internal teams (e.g. sales, senior management) to address customers' needs.
  • Co-manage clients with the Sales team.
  • Working with the ultimate aims of client preservation and contract renewal.
  • Qualification and Requirements

  • Bachelor's Degree in Business or related field.
  • Three to five years of relevant experience in a financial institution is desirable.
  • Relevant experience working as a senior Client Interfacing officer is preferred.
  • Job Knowledge :

  • Must be knowledgeable in Client Engagement.
  • Must be knowledgeable on the use of CRM software.
  • Must be familiar with data analysis and interpretation.
  • Skills / Competencies :

  • Ability to build and maintain strong client and business relationships.
  • Proficiency in Microsoft Office and CRM software.
  • Excellent communication and interpersonal skills.
  • Good conflict resolution and problem-solving skills.
  • Leadership and team management skills.
  • Customer-oriented.
  • Strong negotiation and influencing skills.
  • Self-motivation.
  • Accounting / Financial Services jobs in Nigeria *Accounting / Financial Services jobs in Lagos *Senior Treasury Relationship Officer in Lagos
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