Concept Group's job vacancy, Career and Recruitment
Job title : Senior Treasury Relationship Officer jobs in Lagos Job Location : Lagos Deadline : October 12, 2022
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The TRO will build strong relationships with customers and business clients.
Seek to upsell / cross-sell business opportunities, advise clients on service solutions that meet their needs, and resolve any issues or complaints for big ticket clients.
Duties & Responsibilities
Build relationships with clients and key employees (if the client is a business / corporate).
Create plans to address clients' business needs.
Advise clients on creating profitable processes.
Schedule regular meetings with customers to ensure they are satisfied.
Act as the point of contact for complaints and escalate issues as appropriate.
Communicating opportunities for upselling or cross-selling with the sales team.
Ensure both the company and clients adhere to contract terms.
Study competition to find new ways to retain customers.
Work with Management to set sales and revenue targets and work diligently to meet them.
Collaborate with other internal teams (e.g. sales, senior management) to address customers' needs.
Co-manage clients with the Sales team.
Working with the ultimate aims of client preservation and contract renewal.
Qualification and Requirements
Bachelor's Degree in Business or related field.
Three to five years of relevant experience in a financial institution is desirable.
Relevant experience working as a senior Client Interfacing officer is preferred.
Job Knowledge :
Must be knowledgeable in Client Engagement.
Must be knowledgeable on the use of CRM software.
Must be familiar with data analysis and interpretation.
Skills / Competencies :
Ability to build and maintain strong client and business relationships.
Proficiency in Microsoft Office and CRM software.
Excellent communication and interpersonal skills.
Good conflict resolution and problem-solving skills.
Leadership and team management skills.
Strong negotiation and influencing skills.
Accounting / Financial Services jobs in Nigeria *Accounting / Financial Services jobs in Lagos *Senior Treasury Relationship Officer in Lagos