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Position : Chief Operating Officer
We currently have an opportunity for a Chief Operations Officer to develop strategies and proactively implement sound operational objectives and practices aligned to the business goals.
This is an exciting role for an experienced, dynamic and driven individual with a proven track record of thriving on challenges with a flexible approach to meeting business and market needs.
We are looking for an individual who will embrace and immerse themselves in the business, the industry and the product. This role will work closely with multiple teams and stakeholders across the business to ensure consistent and effective delivery at local market level.
The successful candidate will be responsible for constantly maintaining an up-to-date, operational understanding of any and all regulatory, compliance, and or, licensing information relevant to the Nigerian market.
Duties will include, but are not limited to :
Strategic and operational management and engagement with multiple functions to ensure the required service delivery Contact Centre, Marketing, Compliance
Strategic leadership and management of staff to ensure growth, efficiency and autonomy
Confront the traditional ways of doing things and replace them with improved and innovative methods of managing the operations of the company, while aligning with best practice, product and customer experience objectives
Work with multiple systems to interpret and analyse complex data to deliver on required objectives
Translate future direction of the company into measurable, tangible and operational targets leveraging your expertise and market knowledge to influence the product development roadmaps
Translate stakeholder objectives into consistent, honest and clear communication via the different teams for optimal employee and customer experience
Work closely with marketing to establish the brand locally as the number one go-to brand and grow the brands market share locally
Deliver operational leadership and assume responsibility for all contractual relationships between the company and its portfolio of stakeholders
Apply a hands-on approach to the day-to-day operational management of the business, providing solutions to strategic, technical, commercial, operational and personnel-related challenges
Ensure day-to-day operations maintain continued alignment with overall group corporate policy strategy and direction
Lead the constant drive and focus to improve operational efficiency via people and processes.
Deliver performance management objectives, agreed business plans, budget and targets and report on both, positive and negative factors impacting on the business
Ensure good flow of necessary information and results across multiple teams and stakeholders
Provide board members and senior management with local market insights to continually improve and adjust our strategy, delivery, and execution of activity in the region
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Required profile for job ad : Chief Operating Officer
Minimum 5 years’ experience in a similar role or operating at management level
Interest and enthusiasm for sports and sportsbetting
Proven ability in managing diverse teams across various functions such as contact centre, compliance and marketing teams
Strong leadership skills with the ability to motivate staff
Demonstrated innovative approach to deliver on business objectives
Proven big picture’ analytical ability, problem solving and involvement in strategic planning, business management & execution with strong attention to detail
Good inter-personal skills and strong negotiation and networking skill to work with a variety of stakeholders across the business
Ability to work under pressure and adapt well to change
Proven experience working in high pressured environment
Experience in growing markets with demonstrable examples
Ability to conceptualise, discuss and present data, results and proposals internally and externally
Experience in operating with P & L and driving business objectives accordingly