Job Title : Female Customer Care Representative
Monitor the operation and general activities of customers and drivers
Monitor drivers relationship with customers
Identifying trends and rending optimum service to customers
Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
Establish and maintain professional friendly relationship with drivers
Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
Provide thorough, proactive support using various platforms including email, chat, and phone support.
Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
Create a template for customer satisfaction and loyalty
Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
Provide weekly report for all activities and department.
Bachelor's Degree / HND / OND qualification
1 - 3 years of work experience.
Must be 28 years and below.
With IT Knowledge.