Customer service - Micon Incorporated
Micon Incorporated
Lagos
5d ago
source : BetaJob

Job Details

RESPONSIBILITIES / DUTIES

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • REQUIREMENT

  • Minimum of OND in any related discipline
  • Proven customer support experience and track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
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  • Company Description

    Micon Incorporated is an exceptional company where driven people have rewarding careers. A broad spectrum of opportunities is available : from office specialists and coordinators to account managers and pricing analysts to information technologists.

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