Pickmeup is Recruiting For Female Front Desk Officer & Customer Care Representative
Pickmeup
Lagos, NG
1d ago
source : Mrjobsnaija

Job Description

  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
  • Establish and maintain professional friendly relationship with drivers
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
  • Provide weekly report for all activities and department.
  • Eligibility

  • Applicant must have 0 to 1 year experience with a ride-hailing firm with IT knowledge
  • Applicant must possess good computer and telecommunication skills
  • Applicant must be innovative and creative
  • Applicant must have the ability to work to achieve set targets and goals
  • Applicant must have the ability to work in a competitive environment
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form