The International Rescue Committee (IRC) is among the world’s leading nonprofit humanitarian relief and development organizations.
Founded in 1933 at the request of Albert Einstein, the IRC’s mission is to assist those whose lives and livelihoods have been shattered by conflict and disaster to survive, recover and gain control over their lives.
The organization has been at the forefront of virtually every major humanitarian initiative for the last 80 years. At work today in over 40 countries and 29 U.
S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
Major Responsibilities :
Work in collaboration with the Country and Regional IT lead to ensure that end users computers are setup and configured with the IRC standard Operating system and applications versions (IRC image).
Ensure that computers peripherals such as scanners, printers, monitors, mouse and others are configured and properly working for all field staff members.
Provide assistance to end users for the configuration and troubleshooting of Microsoft suite products such as Outlook, Word, Excel and PowerPoint
Deploy Local Area network infrastructure following applicable IRC Standard regarding cabling, WIFI and other active network equipment
Work with the Country / Regional IT Lead, the IRC Network Operations Center (NOC) and Internet Service provider to ensure that offices are connected to Internet at all times and that all users are connected to the LAN and have access to Internet.
Maintain up to date IT documentation reflecting current computers assets status and network configurations.
Work with the Country / Regional IT Lead and the IRC Network Operations Center (NOC) to deploy and maintain Servers and Country level Active Directory and domain services, including management of AD computers and users’ accounts, DNS, DHCP, centralized computers updating and patching and GPO management.
Work with field office IT staff and Field Coordinators to ensure timely delivery of IT project activities and resolution of IT issues
Ensure timely equipment maintenance, upgrade and replacement as well as management of ISP contracts and software maintenance agreements
Observe and uphold the IRC IT Acceptable Use Policy.
Act as the IT focal point for the rolling out of specific tasks as requested by the Country and / or Regional IT lead.
Perform other duties as directed by the lead operations coordinator.
Education : Bachelor’s degree in Computer Engineering and / or equivalent in relevant field
Technical Skills & Experience :
At least 3 years’ experience in IT Service Management
Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
Experience in desktop and laptop installation and maintenance
Strong knowledge of Microsoft Operating systems and Applications suite installation and troubleshooting
Proficiency with client-server environment using Microsoft Server 2008 / 2016 implementing Active Directory, DNS, DHCP and group policy objects
Familiarity in server and endpoint updating and patching methodologies
Good technical writing / documentation skills
Soft Skills and Competencies :
Ability to work harmoniously with other staff members in cross cultural contexts.
Good verbal communication and report-writing skills with the ability to convey information effectively in Country official language English would be nice to have as an additional working language.
Customer & client centered and service oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
Language Skills : Excellent English and other major Country languages communication skills including speaking, listening and writing.
Knowledge of Hausa will be an added advantage