Quality Analyst
Tek Experts
lagos, NG
4d ago
source : Mrjobsnaija

Tek Experts's job vacancy, Career and Recruitment

Job title : Quality Analyst jobs in Lagos Job Location : Lagos Deadline : August 20, 2022

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  • Job Description

  • We're seeking a Quality Analyst with a solid background in reporting and analytics to join our team. This role is part of a team that provides business analytics and project leadership to support quality, consistency, and continuous improvement across the business.
  • You will engage management to ensure compliance with quality standards and performance management processes.
  • As Quality Analyst, you will research, analyze, and evaluate our service delivery to facilitate program improvement.
  • Your data analysis will support recommendations to improve strategies, initiatives, or systems; optimize operational policies and procedures;
  • and define best practices in support of customer and operational excellence. A career in tech. Work with the biggest and best names in technology.

  • We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow.
  • You will work with some of the biggest and best names in technology.

  • Our employee mission is to help you progress in both your career and in life. To create a great experience for you that can translate to customers.
  • We celebrate diversity in every way. In fact, it's the reason we've grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

    This role will :

  • Plan and conduct comprehensive audits.
  • Assist business leaders in gathering and analyzing data on service performance.
  • Identify and resolve potential work quality issues affecting customer satisfaction.
  • Ensure adherence to quality assurance guidelines to achieve 100% customer / client satisfaction.
  • Collaborate with Operations and other stakeholders to create data-driven, actionable recommendations for continuous improvement.
  • Be the Voice of the Customer when driving customer excellence practices.
  • Perform in-depth analysis of quality and performance data, identify gaps and opportunities for improvement, and discover customer-impacting, process compliance, or operational deficiency issues.
  • Monitor and report any performance issues to the management team.
  • Identify and document best practices and quality processes for customer experience and operational excellence to ensure uniform service delivery.
  • Support and drive compliance with the global quality management system.
  • Lead implementation of improvement activities to ensure quality continuously improves.
  • Qualifications

  • Bachelor's Degree or 2 years of equivalent experience in engineering, business administration, quality, or relevant field
  • Professional fluency in both written and spoken English
  • Lean Six Sigma, Yellow Belt, or Kaizen certification is preferred.
  • Lean management, continuous improvement, business analysis, and program management experience are preferred.
  • At least 1 year of experience in customer support and / or vendor management
  • Proven ability to drive results in cross-functional teams and lead both local and global continuous improvement projects
  • Excellent multitasking and organizational skills and attention to detail
  • Proficient with Excel, PowerPoint, Visio, and Project
  • Self-motivated and able to adapt quickly as situations change
  • Ability to use root cause analysis to find trends and create data-driven recommendations
  • Strong relationship management and collaboration skills.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Quality Analyst in Lagos
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