Director of loss prevention
Marriott International
Lagos
6d ago
source : BetaJob

Job Details

Location : Ikeja, Lagos

Job Category : Loss Prevention & Security

Brand : Marriott Hotels Resorts

Schedule : Full-Time

Position Type : Management

Job Summary

  • Manages security / loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response.
  • Ensures that all areas of the property are safe and secure.
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
  • Core Work Activities

    Managing Security / Loss Prevention Operations :

  • Assists in the development and implementation of emergency procedures.
  • Conducts investigation of all losses of property assets and refers to proper management for disposition.
  • Deploys security staff to effectively monitor and protect property assets.
  • Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
  • Conduct periodic patrols of entire property and parking areas.
  • Recognize success across areas of responsibility.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
  • Implements action plans to monitor and control risk.
  • Maintains required reports and documentation regarding patrols of property and parking areas.
  • Provides means for obtaining necessary medical attention on a timely basis.
  • Leading Security / Loss Prevention Teams :

  • Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
  • Celebrates successes by publicly recognizing the contributions of team members.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Strives to improve service performance.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making;
  • demonstrates honesty / integrity; leads by example.

    Ensuring Exceptional Customer Service :

  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Meet quality standards and customer expectations on a daily basis.
  • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Conducting Human Resources Activities :

  • Assists in minimizing cost of accident claims through aggressive claims management.
  • Brings issues to the attention of Human Resources as necessary.
  • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
  • Conducts hourly employee performance appraisals according to Standard Operating Procedures.
  • Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Administer property policies fairly and consistently.
  • Maintain first aid and CPR certifications required for Loss Prevention officers.
  • Handles guest problems and complaints.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Additional Responsibilities :

  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Develops and maintains a working relationship with local law enforcement authorities.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Candidate Profile

    Education and Experience :

  • High school diploma or GED; 4 years experience in the security / loss prevention or related professional area.
  • 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security / loss prevention or related professional area.
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