Technical Services Manager
DGU Consult
Lagos, Nigeria
1d ago

Job Summary :

Our Client Requires a Technical Service Manager

Job description :

  • Ensure that all customers get their warranty
  • Ensure that customers are aware of the benefits of the warranty
  • Protect the interest of customers by ensuring that they do not pay for after sales service if they are still under warranty cover
  • Initiate creative ideas on how warranty cover can be used to increase car sales and after sales services
  • File in warranty claims from Toyota Motor Corporation
  • Generate Dealer Technical Reports for warranty claims, customer information, management reports and TNL information
  • Organize and carry out service campaign as recommended by Toyota
  • Organize and implement On-the Job Training for skill development program of all branches.
  • To control training updates with TNL and service staff
  • Ensure strict compliance to TSM documentations and report promptly any changes that needed to be updated
  • Supervise warranty repairs to conclusion and customer’s satisfaction
  • Ensure the collection of approved claims from TNL and report same for branches for accounting reconciliation
  • Receive special training from TNL and disseminate gathered skill to all workshop staff
  • Receive bulletin from TNL, share to branches and discuss the content for technical understand
  • Requirements : Academic Qualification

    Work Experience

  • Minimum of 5 years experience, preferably in a similar job or in customer service
  • Personal Skills

  • Attention to detail
  • Excellent customer service skills
  • Good time management skills
  • Good at planning, organizing and prioritizing work
  • Good team player
  • cvs

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