Experience : 20+ years
Qualification : BSc / MSc / MCA / MBA / MIS (Computers / IT / Systems)
Industry Preference : Construction, Steel, Mining and EPC only
Job Requirements :
Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
Implement policies / standards to improve the quality and efficiency of support services based on ITIL methodology.
Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and comprehensive service transition process.
Strong experience in Data Security & Management
End to End management co-ordination of the project and responsible for the successful implementation and running of the project.
Hands-on experience with computer networks, network administration and network installation
To provide users with training and support
Responsible for the timely completion of various tasks within the stipulated budget.
Age : Should not be more than 55 years
ref : hirist.com)