Customer Service Lagos
Lagos, Lagos, Nigeria
2d ago
source : Fidanto

Job Type Full have play Time Qualification BA BSc HND Experience 1 2 years Location Lagos Job Field Customer Care Duties Dealing with enquires via telephone or email Attending to reservation ticketing reissues and refund requests Domestic and International travel requests Advise customers on international visas needed cancellation change fees Develop on going professional relationships with corporate clients and manage client issues Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs clarify information research every issue and provide solutions and or alternatives Seize opportunities to upsell products when the need arises Build sustainable relationships and engage customers by going the extra mile Keep records of all conversations in our call center database in a comprehensible manner Ensuring that Customer Feedback is used to improve the website Monitoring and ensuring the smooth operations of all customer communication channels Other duties consistent and within the scope of the position Ad hoc projects and support Knowledge and Skills Good computer and Internet skills Ability to digest information from the internet and GDS system Strong relational and communication skills Strong oral writing negotiation and networking skills Good interpersonal skills and telephone manner Be able to gain customer trust and close bookings immediately Accurate administration skills to ensure 100 accuracy on customer booking Stress management Job Requirements Minimum of 1 year working experience Bachelor s degree or HND Customer friendly personality and skills are necessary Track record of over achieving quota Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi task set priorities and manage time effectively Method of Application use the button

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