Technical Officer
PC
Lagos, Lagos, Nigeria
21h ago

Job Description

  • Prepare and follow a general maintenance schedule.
  • Advise managers on cost-effective ways to perform maintenance and repairs
  • Keep a maintenance record and file documents, invoices, and instruction manuals.
  • Keep an inventory of maintenance tools, materials, and parts.
  • Report urgent maintenance and repair tasks to management for approval.
  • Proactively perform structural maintenance and keep grounds neat.
  • Diagnose equipment malfunctions and perform repairs.
  • Obtain approval for the purchase of maintenance tools, materials, or replacement parts.
  • Supervise the maintenance team.
  • Follow prescribed safety regulations at all times.
  • Participates in team activities which support services to the ITS customer; provides routine feedback to service desk staff in the form of KPI’s, SLA’s and help desk best practices.
  • Follow approved escalation procedure and ensure approved change management processes are followed with effective participation in the final approval of the go-live functionality of any new applications, products, enquiries, versions (forms).
  • Assist the project team as a stakeholder of systems to provide input on project development
  • Develop and enhance Service Level Agreements (SLA) for all functions performed with internal or external customers.
  • OTHER DUTIES

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.

    JOB REQUIREMENTS

  • BSc degree in IT, Computer Science, Engineering or related disciplines
  • Proficiency in working with budgets and advising on maintenance and repair costs.
  • 3+ Experience in related role (payment solution-POS)
  • Ability to supervise a maintenance team.
  • Knowledge of applicable safety regulations.
  • Prior experience in systems engineering role within banking and finance industry
  • Excellent communication skills, strong time management and organizational skills
  • Excellent project management skills
  • Proficient written and oral communication skills
  • Excellent customer service skills
  • Additional Information

    Application deadline is July 20th 2022

    Only shortlisted candidates will be contacted

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