Customer Logistics Officer
Kimberly-Clark Corporation
Ikeja, LA, NG
4d ago
source : equest

Customer Logistics Officer Job Description The role Manage the Order to Cash process to provide proactive support for the achievement of turnover, service and growth objectives.

Oversee the order management process for Nigeria Drive the process of Order Fulfilment to achieve On Time & In Full (OTIF) targets.

  • Be the leader of all Supply Chain / Logistics joint plans with customers.
  • Oversee total query management for internal and external customers.
  • Lead negotiations with customers on order fulfilment and on-time deliveries.
  • Direct the activities of your direct reports to Develop and maintain the collaborative relations with
  • customers.
  • Ensure constant contact and communication with customers and stakeholders. Operations Teams
  • Initiate and implement Commercial Team reporting and support functions including Critical Stock Allocation, Monthly and Quarterly Tracking, Public Holiday Planning.
  • Liaise with key customers’ procurement and receiving functions to identify optimization opportunities for service improvement and delivered cost reduction.
  • Lead implementation of, and monitor and optimize effectiveness of customer collaboration initiatives including close coordination of activities with the customer to support sales and logistics objectives.
  • Support and occasionally lead Continuous Improvement projects in the areas of new product introduction, new or changed customer requirements, cost management or service improvement.
  • Sales / Marketing Support for measurement and tracking reports for promotional activities or other initiatives.
  • Provide customer intelligence to Sales, Marketing, Distribution and Planning to inform and guide decision making processes.
  • Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
  • Review 3PL performance versus established operational KPIs to identify improvement opportunities and develop and implement process improvement plans.
  • To ensure that the entire order process is managed in a cost effective and business aligned manner.
  • This also includes managing all internal discrepancies e.g.

    pricing, order pad management, Critical Stock Allocations, the DNO List etc

  • To oversee the active growth, construction and maintenance of electronic order processes
  • Drive continuous improvements in CuSe systems and processes to meet evolving customer needs and requirements
  • Manage and report appropriately on free of charge orders, bag & tag orders, staff sales orders, wadding orders and the billing function.
  • Develop and implement proactive problem-solving techniques within the team to ensure speedy reactions to situations as they arise, with the least cost / time to the business
  • Develop, implement, monitor and report on KPI’s conducive to the achievement of the overall business objectives
  • Ensure adherence to all Internal Business Controls, Sarbanes-Oxley legislation, Customer Trade Agreements and other legislative requirements.
  • Ensure adherence to SOPs, and ensure all SOPs are updated quarterly as required Oversee SOP management and monitoring of team adherence to the SOP’s.
  • Monitor adherence of 3rd Parties to KPIs to ensure service Qualifications
  • BSC / HND
  • Degree / Diploma in Supply Chain / Logistics Management or equivalent.
  • At least 3 years of experience in Customer Service or Exports, preferably in FMCG industry.
  • SAP and Excel experience a must have Global VISA and Relocation Specifications : Primary Location Nigeria -Lagos Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time
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