Business Development Executive
United Parcel Service (UPS)
Lagos
16d ago
source : myJobmag
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  • UPS Supply Chain Solutions offers a comprehensive portfolio of services to enhance customers' business performance, including logistics and distribution, transportation and freight, consulting, customs brokerage, and international trade services.

    UPS provides the expertise and the scale to meet the total supply chain needs of customers worldwide, whether it requires the movement of goods, information or funds.

    Job Summary

    He / She will be responsible for achieving his / her assigned sales plan by generating profitability.UPS revenue growth through the development of new businesses and the retention of existing businesses within the assigned accounts.

    He / she analyses customers current supply chain needs to create appropriate solutions and promptly respond to customers’ requests.

    Pre Selling :

    Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutionsCustomizes standardized presentation templates with customers’ information to illustrate benefits of solutions to customersAnalyzes customers’ billing technology to understand their needs and recommend UPS products and servicesPerforms pre-

    call analysis (, researches account history, shipping details, complaints, etc.) to prepare for sales calls.Researches resources (, current customers, periodicals, competitors, etc.

    to identify sales opportunities and obtain contact information

    Selling :

    Responds to internal sales leads from various sources (, Sales Lead Incentive Management system, operations, Package Operations staff, etc.

    to identify sales opportunities and create a sales strategySells UPS suite of technology solutions (, Trade Ability, Quantum View, and Campus Ship, etc.

    to customers to secure their businessAssesses previous sales calls to determine action plans for subsequent visitsResearches existing UPS account history to obtain background information (, pay history, shipping routes, etc.

    and identify and prioritize large sales opportunitiesUtilizes DRIVE to document customer information and provide account status to the sales teamMaintains and monitors records of customer information and account performance to track sales performance to objectivesReviews various Business Information and Analysis reporting tools to assess account performance and generate reports for managementPresents solutions to customers to gain approval of proposals and move forward with the sales cycleExecutes on previously signed contracts (, UPS Freight / UPS Express) to introduce new products and services to customers and expand business within customer accountsSubmits customer pricing requests to Pricing Analysts to generate new or revised price quotesNegotiates with internal groups (, Pricing, Revenue Management, etc.

    to create proposals and move forward with the sales processAnalyzes price quotes to verify accuracy and determine how to propose the solution to the customerSetting up SOP -

    Sales Operating procedure or MOP - Master Operating Plans (, later pick up times, etc.) to satisfy customer complaints. -

    Collaborates with operations to implement accounts with special needs (, unique delivery schedules, extra conveyors, additional drivers, etc.

    to adequately handle customers’ shipping needsGenerates customer-facing reports to outline shipping history, billing history, and accounts’ incentives (, contracted discounts) and renegotiate contractsFollows-

    up with customers to ensure customer trades to potential / commitmentTrains customers on billing analysis tools and electronic billing files to facilitate report generationTrains customers on proper packaging techniques to avoid damagesParticipates in UPS online training classes to prepare for products and services assessments and quizzes and to stay current on industry knowledge

    Post Selling :

    Facilitates research of customer complaints (, late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel, discusses complaints with UPS personnel (, Business Development Manager, business center managers, operations, billing, drivers, etc.

    to determine corrective actions and resolutionsFacilitates the drive for debt recovery from Customers in conjunction with F & AFacilitates proper on-

    boarding of new customers based on BD guidelines.

    Qualifications and Job Specification

    Minimum - Bachelor's Degree, Master's in Business Management / additional diploma in Sales and Marketing preferable.Minimum 2-

    3 years of relevant international corporate sales experience in the similar industry.Professional selling skills, consultative selling techniques expert.

    Customer satisfaction and objection handling skills for maintenance and sustainabilityExcellent communication and presentation SkillsFocus on Sale -

    Networks, and uses Experts / Tools / Systems to help in leveraging customer relationship, network and have a variety in new accountsHigh Energy levels planned for productive results towards sales funnel and calls, ability to stretch work hours and on opportunities and still remain enthusiastic.

    Method of Application

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