INTRODUCTION : -
IT Support Intern (NYSC) job opportunity is available at a Leading Law Firm for individuals who possess relevant qualifications.
The IT Support Intern will be responsible for providing assistance with installation, monitoring and maintaining computer / web systems, tools and networks.
S / he would be responsible for connecting, running, configuring and maintaining computer and online systems, diagnosing hardware and software faults and solving technical, internet and application problems.
The intern must have excellent problem-solving skills to diagnose, evaluate and resolve simple problems and escalate complex cases to the IT Manager.
The intern will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
This position will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment.
DUTIES AND RESPONSIBILITIES : -
Responding to technical support requests / queries.
Identifying the nature of and resolving the hardware, software, or networking issue.
Installing new hardware systems, software upgrades, or networking cables.
Providing minor technical or operational training.
Completing IT support logs.
DESIRED EXPERIENCE & QUALIFICATION : -
A Bachelor’s Degree in Computer Science, Engineering or any closely related field.
Deep interest in IT applications, support and networking
Good knowledge of technical requirements of various software applications.
Key Skills :
Windows server administration and active directory management.
Hardware troubleshooting (printers, laptops etc.).
Software troubleshooting and support.
Excellent problem-solving skills.
Superb analytical skills.
A positive, can-do attitude and willingness to get the job done.
Proactive, motivated, and possess poise and self-confidence.